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Registration: Apply a Promo Code to an existing registration
Registration: Apply a Promo Code to an existing registration

Learn how to apply a promo code to an existing pending registration.

Updated over a week ago

Prior to approving a paid registration, you can Promo Codes to the registration to adjust the cost of the received registration.

Limitations:

  • A Promo Code can only be applied to Pending registrations where payment has not already been processed.

  • A Promo Code can only be applied to a paid registration (total amount > $0.00)

  • Registration Forms must have their Approval Mode setting configured to allow "Manual Approval" and Manual Approval Payment Mode is set to "Charge registrant on approval"

  • Only one Promo Code can be applied to a registration. If a Promo Code was already applied at the time of registration, no additional Promo Code can be applied.

How to apply a Promo Code to a Pending Registration

  1. Go to the Event Manager App > Registration section > Registrants tab.

  2. Select any Pending registration with an outstanding payment amount and click the Edit (pencil) button to open the Registration Editor.

  3. In the Registration Editor, go to the Payments tab.

  4. Fill in the Promo Code text box and click the Apply Promo Code button.

    Applying a promo code to a pending registration.
  5. Assuming the Promo Code is successfully applied, the amount owing will be updated.

  6. Finally, click the Approve button in the top toolbar to approve the registration. For an online payment, the adjusted amount will be processed and charged to the credit card.

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