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Registration: Apply a Promo Code to an existing registration

Learn how to apply a promo code to an existing registration.

You can apply a Promo Code to a paid registration after it has been received to adjust the amount owing.

Limitations

  • A Promo Code can only be applied to a Pending or Approved registration.

  • A Promo Code cannot be applied once an online payment has been processed for the registration.

  • A Promo Code can only be applied to a paid registration (total amount > $0.00).

  • Only one Promo Code can be applied to a registration. To use a different Promo Code, first remove the current Promo Code.

  • The Promo Code must be available for the registration's form and have redemptions remaining. Promo Codes outside their valid dates can still be applied.

How to Apply a Promo Code to a Registration

  1. Go to the Event Manager App > Registration section > Registrants tab.

  2. Select the registration and click the Edit (pencil) button to open the Registration Editor. Save any other changes to the registration before continuing.

  3. In the Registration Editor, go to the Payment tab.

  4. Fill in the Promo Code text box and click the Apply Promo Code button.

    Applying a promo code to a registration.

  5. Assuming the Promo Code is successfully applied, the amount owing is updated.

  6. For a Pending registration on a form set to "Charge registrant on approval", click the Approve button in the top toolbar to approve the registration. The adjusted amount is charged to the credit card.

📝NOTE: For manual payments (Offline or On-site) already marked as received, applying a Promo Code does not change the Payment Received checkbox.

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