If the wrong Promo Code was applied to a registration, or a registrant no longer qualifies for a discount, you can remove the Promo Code. The registration total is recalculated without the discount.
Limitations
A Promo Code can only be removed from a Pending or Approved registration.
A Promo Code cannot be removed once an online payment has been processed for the registration. Issue a refund instead.
For manual payments (Offline or On-site), a Promo Code can be removed even after the payment has been marked as received.
How to Remove a Promo Code
Go to the Event Manager App > Registration section > Registrants tab.
Select the registration and click the Edit (pencil) button to open the Registration Editor. Save any other changes to the registration before continuing.
In the Registration Editor, go to the Payment tab.
Next to the Promo Code in the payment summary, click the red Remove (trash can) icon.
Review the current and new totals in the Remove Promo Code dialog, then click Remove Promo Code.
The Promo Code is removed and the amount owing is updated.
NOTES:
If the new total is higher and the payment was marked as received, the Payment Received checkbox is cleared. Check it again once you have collected the balance.
If an online registration has no saved payment card (for example, a 100% off Promo Code was used at registration), its payment mode changes to Offline so you can collect the balance manually.
Removing a Promo Code frees up one of its redemptions.
The registrant is not notified automatically.
💡TIP: To replace a Promo Code, remove it first, then apply the new Promo Code.
Still have questions?
Chat with us!