Once you have composed a new message, you can:
Share with all attendees (default for new messages)
Target specific groups (registrants, ticket buyers, or ticket holders)
Messages can be:
Posted to your Event Portal (immediately or at a scheduled time)
Sent via email to attendees (immediately or at a scheduled time)
📝 NOTES:
Message sending limits depend on your subscription plan. Learn more here.
Current plans allow up to 15,000 email messages per event. This limit resets when you rollover your event.
Publish a Message to your Event Portal
To publish a message to your Event Portal Web App:
Go to the Event Manager App > Messages section and Edit an existing message or add a new message.
Set the Recipients setting to target the message to the desired recipients.
NOTE: When including specific Registrant Types in the list of recipients, only approved registrants will be able to receive message email or view messages published to the Event Portal. Pending or declined registrants will not receive message emails or be able to view private messages on the Event Portal.
Check the Publish setting checkbox.
Click Save.
Remove a Message from your Event Portal
Go to the Event Manager App > Messages section and Edit an existing message.
Un-check the Publish setting checkbox.
Click Save.
Sending a Message as an email
A Message can also be optionally bulk emailed to selected recipients.
To send a message:
Go to the Event Manager App > Messages section and Edit an existing message or add a new message.
Check the Send As Email checkbox to agree to ClearEvent's anti-spam requirements for sending messages.
Click the Send as Email button to send the email to the currently selected recipients. Registrants who have not yet been approved (are pending or declined) will not receive the message email.
The Send message email window will be displayed to inform you how many recipients will be notified. Click the Send Email button to confirm and send the email(s).
Re-sending a Message as an email
Once a Message email has been sent, to the selected recipients, ClearEvent will keep track of which recipients it was sent to. If you click the Send as Email button again you will be prompted to either:
Resend the email notification to only recipients that have been added since the last email was sent, or...
Resend the message email to all recipients.
What does a Message email include?
Email messages include the following information:
Field | Description |
Branding | Email messages automatically use your event’s Brand settings (colors, background image, and logo) |
Message Subject | The subject line of the email that will be sent to each recipient. |
Message Body | The contents of the email message. You may also include personalization placeholders, which will be substituted when the email is sent. |
Message Link | If specified, the Message Link will be included after the Message Body. |
Message Attachments | If attachments have been added to the Message, secured download links will be included. |
Message Body Placeholders
Placeholder | Description |
| Recipient’s first name. |
| Recipient’s last name. |
| Recipient’s email address. |
| A secure one-time Magic Link that signs the recipient in and directs them to the My Events page to access their private event details. |
A Sample Message Email
