The Message Details screen is where you compose communications to your event attendees.
To access the Message Details screen:
Go to the Event Manager App > Messages section.
Select an existing message and click Edit, or click the + Add button to add a new message
Message Details screen:
Choosing Message Recipients
By default, a new message is Public, meaning it will be sent to all attendees via email or will be seen by all attendees if it is published to your Event Portal.
To share the message privately with a specific group of recipients, set the Recipients setting to Selected Recipients (Private). You can then specify the exact groups to share the message with.
Using Recipient Filters
Recipient filters can be used to target a subset of the selected Recipients. For example, you can send a message only to Approved registrants.
Recipient Filters | Description |
Approved\Valid (registrants & ticket buyers) | Only approved\valid registrants or ticket buyers will be able to see the message when it is posted to your Event Portal and/or emailed to recipients.
When this Recipient Filter option is selected, you may also choose to further restrict messages to only Checked-In registrants or ticket holders by checking the "Share with only checked-in registrants & ticket holders" setting. |
Pending (registrants only) | Only pending registrants will be able to see the message when it is posted to your Event Portal and/or emailed to recipients. Tickets cannot be pending, so this setting only applies to registrants. |
Declined (registrants only) | Only declined registrants will be able to see the message when it is posted to your Event Portal and/or emailed to recipients. Tickets cannot be declined (only canceled), so this setting only applies to registrants. |
Canceled (registrants and ticket buyers) | Only canceled registrants and/or ticket buyers will be able to see the message when it is posted to your Event Portal and/or emailed to recipients. |
Posting A Message To Your Event Portal
Messages you create can optionally be posted to your Event Portal. To post a message to your Event Portal, simply check the Publish setting. If you have selected specific recipients, the message will only be visible on your Event Portal to that recipient group.
For messages targeting specific registrant types, only approved registrants will be permitted to view the message on your Event Portal. Pending or declined registrants will not be able to view private messages on your Event Portal.
Composing Your Message
Compose your message by filling in the required fields.
If you plan to send the message as an email, set the Reply-to Email field to the email address where email replies will be directed.
Provide a Subject and a Message Body. We recommend following these email tips to avoid triggering any Spam filters in your recipients' inbox.
If you wish, you can include a Message Link to a valid website address that will be included at the bottom of the message.
You may add up to five (5) file attachments to any message. Secure download links to download these file attachments will be included in the message.
A note about spam
When sending emails, keep these friendly tips in mind to steer clear of spam filters:
Use clear, genuine subject lines without ALL CAPS or flashy words like "free", "Guarantee", "Act now", and "Special promotion".
Ensure the body of your message is also clear of these words.
Test your email with spam checker tools before a big send-off.
Happy emailing! 💌