When you create a new event in ClearEvent, you'll want to set a primary location to make it easy for your event attendees to find your event.
Where Is The Primary Event Address Displayed?
Once a primary address location has been set, it will be displayed to your attendees in a number of places:
On your registration forms and tickets you sell through ClearEvent.
In registration confirmation emails and ticket order confirmation emails (including attached e-tickets) sent from ClearEvent.
In the header of your Event Portal, on the Event Portal home page (with an optional map), and in the Event Portal > Locations and Event Info sections.
All other secondary locations will only be displayed on your Event Portal > Locations section and Event Portal > Event Info sections.
How To Set Your Event's Primary Location
To configure your event's primary location:
Open the Event Manager App.
Go to the Event Setup section and select the Locations tab.
Click the +Add an Event Location button or +Add toolbar button to add new locations.
If the location is your primary address, check the Primary Location checkbox from the list of locations you have added. Only a single location can be selected as your primary location.
Click the Save button.
Showing a Location on a Map
The Event Portal can show an interactive map for any visible location that has enough address detail. A location is mappable when it has either:
Latitude and Longitude coordinates, or
an Address 1 line plus a City or Zip / Postal Code.
If you enter both, the coordinates are used, so they are the best way to pin an exact spot such as a specific gate or parking entrance. The map resolves the address fields only; the location's name is not used, so a name like "Main Stage" does not affect the map.
Every mappable location shows a Show map button on the Event Portal > Locations page. Attendees only load a map when they click the button.
Showing the Primary Location's Map on the Home Page
The primary location can also show its map on the Event Portal home page, beside the address on larger screens and below it on phones. You control this with the Home Page Map checkbox in the Locations tab. The checkbox only appears on the row marked as the Primary Location.
Go to Event Manager App > Event Setup section > Locations tab.
On the primary location's row, check or uncheck Home Page Map.
Click Save.
📝NOTES:
When you mark a location as the primary location, Home Page Map is turned on for it automatically. For events created before this feature was released, it starts turned off, so check the box if you want the map on your home page.
The home page map only appears when the primary location is mappable and visible.
Adding Parking and Location Notes
You can give attendees extra directions alongside the primary location on the home page. Edit the location, open the Other tab, and fill in either or both of:
Parking Notes, for example "Free on-site parking" or "Use Lot B off Main St".
Location Notes, for example "Main entrance at rear of building".
Each note appears beneath the address on the home page only when you have entered text for it.
📝NOTES:
The Map Url (link) field still works. On the home page it appears as an Open in Maps button; on the Locations page it appears beneath the map as an Open in maps link.
To add or edit a location: Event Manager App > Event Setup section > Locations tab, then click the location and fill in the address or the Latitude and Longitude fields.
Multiple Locations
If your event has multiple (or secondary) locations that you would like to communicate to your attendees, you can add them all to ClearEvent to make them easy .
Setting up multiple locations can help communicate:
your event's primary on-site address location for attendees.
a mailing address location.
a shipment receiving address location.
a sub-event location (e.g. after-party, worker/staff meeting, etc.)
Happy planning!