Once you have composed a new message, you can:
Share with all attendees (default for new messages)
Target specific groups (registrants, ticket buyers, or ticket holders)
Messages can be:
Posted to your Event Portal (immediately or at a scheduled time)
Sent via email to attendees (immediately or at a scheduled time)
đ NOTES:
Message sending limits depend on your subscription plan. Learn more here.
Current plans allow up to 15,000 email messages per event. This limit resets when you rollover your event.
Publish a Message to your Event Portal
To publish a message to your Event Portal Web App:
Go to the Event Manager App > Messages section and Edit an existing message or add a new message.
In the Message tab, compose your message by setting a required Subject and Message Body.
In the Share tab, select the recipients and set any filters to target a subset of your recipients.
Set Publish to "Publish to Event Portal now" if you wish to publish the message immediately. To schedule a message to be published at a specific date and time, choose "Schedule publish to Event Portal" and choose the date and time.
Click Save.
Remove a Message from your Event Portal
You can either Unpublish the message, or your can delete it.
To Unpublish the message:
Go to the Event Manager App > Messages section and Edit an existing message.
In the Share tab, set the Publish setting to "Not Published".
Click Save.
To delete the message:
Go to the Event Manager App > Messages section and click the Delete button.
Sending a Message as an email
A Message can also be optionally bulk emailed to selected recipients.
To send a message:
Go to the Event Manager App > Messages section and Edit an existing message or add a new message.
In the Message tab, compose your message by setting a required Subject and Message Body.
In the Share tab, select the recipients and set any filters to target a subset of your recipients.
In the Email Delivery section, agree to the anti-spam policy, then choose "Send email now", or "Send email later" to schedule a message email.
Optional: Select Send copies to alternate email addresses to send a separate copy to each matching registrant who provided an alternate email address. Leave it unselected to email only the selected recipients. Alternate-email copies do not include Magic Links.
To send an email immediately, click the Send as Email button to send the email to the currently selected recipients.
The Send message email window will be displayed to inform you how many recipients will be notified. Click the Send Email button to confirm and send the email(s).
Re-sending a Message as an email
After a Message email has been sent to the selected recipients, ClearEvent keeps track of which recipients it was sent to. If you later click the Send as Email button again you will be prompted to either:
Resend the email notification to only recipients that have been added since the last email was sent, or...
Resend the message email to all recipients.
What does a Message email include?
Email messages include the following information:
Field | Description |
Branding | Email messages automatically use your eventâs Brand settings (colors, background image, and logo) |
Message Subject | The subject line of the email that will be sent to each recipient. |
Message Body | The contents of the email message. You may also include personalization placeholders, which will be substituted when the email is sent. |
Message Link | If specified, the Message Link will be included after the Message Body. |
Message Attachments | If attachments have been added to the Message, secured download links will be included. |
Message Body Placeholders
Placeholder | Description |
| Recipientâs first name. |
| Recipientâs last name. |
| Recipientâs email address. |
| A secure one-time Magic Link ("View Event Details") that signs the recipient in and directs them to the Event Portal page to access their private event details. |
| A secure one-time Magic Link ("Go to Jobs") that signs the recipient in and directs them to the Event Portal > My Jobs page to access their private job assignment details. |
| A secure one-time Magic Link ("Go to My Orders") that signs the recipient in and directs them to the My Orders page to access their registration and ticket order history. |
| A secure one-time Magic Link ("Go to My Events") that signs the recipient in and directs them to the My Events page to access a list of events they are signed up to attend. |
| Depreciated: Displays a secure one-time Magic Link ("Sign In") that signs the recipient in and directs them to the My Events page to access a list of events they are signed up to attend. |
A Sample Message Email
Target Registrants Using Registration Answers
When a message is set to Selected Recipients, you can use Registrant Filters to target registrants based on their answers to custom registration form fields. This works for messages published to the Event Portal and messages sent by email.
For example, you can remind Vendor registrants who have not uploaded a Certificate of Insurance, or welcome Volunteers who indicated that this is their first year.
Go to Event Manager App > Messages section, then create a message or edit an existing one.
In the Share tab, select Selected Recipients and choose the registrant types, ticket types, or registration statuses you want to include.
Under the recipient filters, click to add a filter row.
Choose the custom registration field, a condition, andâwhen requiredâa value.
Add more rows to further narrow the audience. The recipient count updates as you edit, including in the email send-confirmation window.
Registrant Filters are available only for private messages using Selected Recipients. Messages sent to Everyone remain visible to all Event Portal visitors and cannot be filtered.
Available Filters
The field picker is grouped by registrant type and shows only custom input fields from the registrant types you selected. Display-only fields, such as text blocks and images, are not available.
Field Type | Available Conditions |
Text fields | Is Blank, Is Not Blank, Equals, Not Equals, Contains, Starts With, Greater Than, Less Than |
Checkboxes | Is Checked, Is Not Checked |
Dropdowns and single-select choices | Is Blank, Is Not Blank, Equals, Not Equals |
Multi-select choices | Includes, Does Not Include |
Date fields | On, Before, After |
File uploads | File Exists, File Does Not Exist |
For fields with predefined choices, select the value from the form fieldâs available options.
How Filters Affect Recipients
All filter rows use AND logic. A registrant must meet every applicable filter.
A filter applies only to registrations for the registrant type that owns its field. Other selected recipient groups, including other registrant types and ticket buyers, still receive the message.
If a person has more than one registration, they receive the message when any registration matches the filters.
A registrant without a saved answer is treated as having a blank answer. For example, File Does Not Exist includes registrants who have not started an optional file upload.
Filters are checked whenever a message is viewed on the Event Portal or sent by emailâincluding scheduled sends and new recipients only sends. A registrant who later updates their registration no longer receives a message if they no longer match its filters.
Private messages are filtered in both the Event Portal Messages list and message detail page, so recipients cannot access a filtered message through a direct link.
How Changes to Registration Forms affect existing Registrant Filters
If a custom registration field used by a message filter is deleted, ClearEvent removes that filter and displays a warning on the affected message. Any pending scheduled email send is automatically paused so the message is not sent to a broader audience than intended.
When you copy a message, its filters are copied too. When rolling a message over to a new event, ClearEvent remaps filters to matching fields in the new event. Filters that cannot be mapped are removed, and any affected scheduled send is paused.