Admission Check-In keeps a record of each check-in attempt made on your devices. Use it to confirm who was admitted and when, or to find out why a guest could not be checked in.
View the History
Go to Event Manager App > Event Setup section > Admission Check-In tab.
Scroll down to Admission Check-In History.
Choose a From and To date and time, and optionally a Profile. The default is the current day, and Profile defaults to All.
Click Refresh.
Results are listed newest first, 50 at a time. Use Previous and Next to move through the pages.
What the Columns Show
Time: When the attempt happened.
Profile: The device profile used. Deleted profiles still appear, marked Deleted.
Method: How the check-in was entered: Scan (QR code), Manual (typed code), StaffSearch, or Undo.
Submitted: The exact value that was scanned or typed.
Admission Code: The confirmation code or ticket number it matched.
Subject: The guest it matched.
Outcome: The result, such as CheckedIn, AlreadyCheckedIn, NotFound, or InvalidForDevice. See Admission Check-In: Understand Check-In Results and Troubleshoot.
đNOTES:
The history does not update by itself. Click Refresh to see the latest activity. Your filters and page are kept.
Searching for a guest on a device is not recorded. Only an actual check-in, or an undo, is.
If a device is unable to check anyone in (for example, it is turned off, expired, or outside its check-in window), nothing is recorded.
When a guest is checked in, ClearEvent also records the profile that did it, as Admission Check-In: Profile Name, on the guest's check-in record.
đĄTIPS:
If a guest says they could not get in, look up their confirmation code or ticket number in the Admission Code column, or the value in Submitted, to see exactly what the device told them.
Choose a single profile to compare how busy each entrance was.
If you do not see an attempt you expect, widen the From and To dates. They start with today only.