What is 2FA?
Two-factor authentication adds a second check— a short, one-time code— to your normal password sign-in. Even if someone learns the password of a ClearEvent Account Holder, they can’t enter ClearEvent without that extra code, keeping your event and attendee data safer.
Enforcing 2FA for your Organization
Two-factor authentication can be enforced at your Organization level. This can help ensure that all ClearEvent Accounts that are Organization Admins and Event Managers for your Organization are required to use 2FA to access your event data.
What happens when 2FA is enabled for your Organization
When 2FA is enabled for your Organization, all ClearEvent Accounts that are Organization Admins and Event Managers for your Organization will be required to login using the 2FA workflow the next time they sign in to the ClearEvent platform.
ClearEvent account holders that are members of an Organization where 2FA is enabled cannot turn off 2FA while they are members of that Organization.
In practice, this means that when one of these ClearEvent Account holders successfully signs in using their email (user name) and password, they will be sent a verification code via email (default) or SMS (if they have provided a verified phone number). This adds a few extra steps, but if the ClearEvent Account holder chooses the option to "Remember me" they will not be required to do this again in their browser for 30 days.
📝NOTE: Enabling 2FA for your Organization does NOT enforce 2FA for your attendee's ClearEvent accounts.
How to enable 2FA for an Organization
To enable 2FA for an Organization:
Go to https://app.clearevent.com and sign in with a ClearEvent account that is an
Organization AdministratorIn the top-right menu, click on Manage Organizations, then click on your Organization Name to open the Organization Details view > General tab.
In the Security section, click the Enable 2FA for this Organization checkbox.
You changes will be automatically saved.
🙌 Result: All present and future admins for this organization must pass a 2FA code to sign in.
Level | Who can turn it on? | Who is forced to use it? |
Organization | Any Org Admin under Manage Organization > Organization Details > Users | All ClearEvent account holders linked to an Organization Admin role, or an Event Manager role in any of the Organization's events. |
Individual account | Any ClearEvent account holder | Only that ClearEvent account holder |
If 2FA is enabled or required for your ClearEvent account, when you next sign in, you'll be sent a short verification code. This code will, by default, be sent to the email associated with your ClearEvent account. If you add a verified mobile phone number to your ClearEvent account, future 2FA verification codes will be sent to your mobile phone via SMS text message.
📝NOTE: It is recommended to add a verified phone number to your ClearEvent account since receiving verification codes via SMS is the more secure form of 2FA available in ClearEvent.
Disable 2FA for an Organization
Follow the same path as above and clear the checkbox.
🙌 Result: Organization-wide enforcement stops. Each admin who was previously enabled for 2FA must visit My Account > Security tab to turn it off for themselves if they no longer want it.
Enabling 2FA for your Organization is one of the simplest, most effective ways to protect your ClearEvent data—turn it on today!
Happy Planning!