The Messages section in Event Manager provides an effective way to make announcements and communicate with event attendees.

Accessing the Messages section

To use the Messages section, you will need to be in any of the following roles:

  • Event Owner
  • Event Admin
  • Communications Manager

If you are not in these roles, you will not see the Messages section link in the navigation pane.

Why is communication so is hard?

Many event organizers struggle to communicate with their attendees due to a number of challenges:

  • Email communications that target everyone tend to communicate too much information, much of which isn't applicable to every attendee. As a result, emails don't get read.
  • Sending targeted messages to each registrant type is hard, since this list changes all the time as new attendees sign up.
  • Maintaining multiple mailing lists in an email marketing tool can be hard since you need to keep this in sync with your registration or ticketing data.
  • Posting messages on a website can often require a technical resource (like your webmaster) be involved.
  • Tracking who received certain communications is error-prone, making it's all too easy to accidentally send the same message multiple times to the same attendee.

Streamline communication with the Messages section

The Messages section manages all of the communication details for you and your team. With Messages, you can:

  1. Send targeting bulk emails to specific types of recipients (any registrant type, ticket buyer, or ticket holder). Recipient lists are automatically kept up-to-date as attendees register or buy tickets for your event.
  2. Only send message via email to newly received attendees.
  3. Post a copy of your message to your Event Portal so that attendees always have access to the latest messages.

To learn more about using the Messages feature, check our these helpful articles:

Rolling Over Your Event

When your event is over, you'll want to rollover your event. When this happens, all of your messages will be unpublished and will be copied to the next event.

This makes it easy to reuse many of your messages the next time around. Simply, edit your message to make any necessary adjustments, then re-publish the message to share it with current attendees.

For more information, please read this rollover help article.  

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