ClearEvent provides an extremely convenient and easy way for your event to accept payments from your attendees.
ClearEvent supports both online and offline payment methods:
You can charge attendees whenever they register or buy tickets for your event.
This support article covers the following topics:
Information needed to set up a Stripe Account.
Connecting a Stripe account to accept online payments.
Charging registration fees.
Selling tickets.
Transferring money from Stripe to your event bank account.
Working with different currencies.
Overview
Accepting online payments is easy with ClearEvent. Online payments can be collected for registrations or ticket sales by connecting a Stripe account that you own to your event being hosted on the ClearEvent platform.
The following image shows how payments can be collected through a registration form, but this process is similar to online ticket purchases as well:
Example: A $10 Registration or Ticket Purchase
When registering for an event that you are hosting in ClearEvent, here's what happens when a registration form has been configured to charge an Online registration fee:
An event attendee completes a registration form that you create and selects a registration fee to pay.
The attendee provides payment details, which are securely collected by our payment processing partner Stripe. Card details are never shared with ClearEvent and are securely stored in Stripe only.
When the registration form is submitted, ClearEvent instructs Stripe to process a Direct credit card charge through your Stripe account. This charge will appear as a charge on your Stripe account that you connected to your event. Your Stripe account balance will increase with each Direct charge your process.
When a Direct charge is processed by Stripe, a ClearEvent Service Charge is transferred to ClearEvent. The ClearEvent Service Charge is passed along to the attendee by default, but can also be hidden in the registration fee if needed. Your Stripe account balance is then debited for the costs of Stripe's Payment Processing Charge, refunds, and chargebacks (if any). The ClearEvent Service Charge and Stripe Payment Processing Charge are non-refundable.
Funds that accumulate in your Stripe account are then transferred into your event's bank account on a 2 — 7 day rolling basis. For some Stripe accounts, this can typically occur daily.
A note about Reserves:
Please note, that Stripe may apply a Reserve to your Stripe account depending on various risk factors they assess. A reserve is a temporary hold on a portion of a business's funds for a predetermined period of time. The function of a reserve is to ensure that when a customer initiates a refund or chargeback, the customer can receive their funds in a timely manner. Customer refunds and chargebacks are pulled directly from the business’s reserved balance. Stripe holds these funds to protect end customers from unexpected settlement difficulties to ensure our users can continue to accept payments with Stripe.
Reserves do not affect a business' ability to continue accepting payments with Stripe, so businesses will still be able to continue operating as normal.
Before we place a reserve, we send our users information about the reserve terms, the percentage of the funds that will be held, and the time period for which the reserve will be applied. Normally, this is 30—90 days to give time for customers’ refunds and chargebacks to process. Reserves are a common industry practice used by payment processors to ensure that businesses are able to cover chargebacks and refunds from their customers. Funds held in reserve will be paid out as soon as possible once the reserve term has ended (minus any customer refunds or disputes that may have been covered by the reserve).
A note about Reserves:
Please note, that Stripe may apply a Reserve to your Stripe account depending on various risk factors they assess. A reserve is a temporary hold on a portion of a your event's funds for a predetermined period of time. The function of a reserve is to ensure that when an event participant initiates a refund or chargeback, the participant can receive their funds in a timely manner. Participant refunds and chargebacks are pulled directly from your event's reserved balance. Stripe holds these funds to protect end customers (like registrants and ticket buyers) from unexpected settlement difficulties to ensure your event can continue to accept payments with Stripe.
Reserves do not affect a your event's ability to continue accepting payments with Stripe, so your event will still be able to continue operating as normal.
Before we place a reserve, Stripe will send an email containing information about the reserve terms, the percentage of the funds that will be held, and the time period for which the reserve will be applied. Normally, this is 30—90 days to give time for your events refunds and chargebacks to process.
Reserves are a common industry practice used by payment processors to ensure that events are able to cover chargebacks and refunds from their participants (customers).
Funds held in reserve will be paid out as soon as possible once the reserve term has ended (minus any participant refunds or disputes that may have been covered by the reserve).
Learn more about reserves here: https://support.stripe.com/topics/reserves
Information needed to set up a Stripe Account
You'll first need a Bank Account where the net funds from your event can be deposited by Stripe.
Stripe will deposit net funds collected by your event into this account on a rolling 2 - 7 day basis. In many cases, this will be as little as 3 days.
To connect a Stripe account to your event In the Event Manager App > Payments section and follow the instructions (Detailed instructions here).
Don't worry if you don't have a Stripe account, you can create a FREE Stripe account during this process. If you already have a Stripe account, you can log in to that account and connect it.
When creating a new Stripe account, you'll need to enter a few basic banking details so Stripe knows where to send funds that your event collects.
The following information will be needed to compete your new Stripe account. The type of information required depends on where your bank is based so some additional details may be required.
United States:
Routing Number (e.g. "111000000")
Account Number (Format varies by bank)
Canada:
Transit Number (e.g. "12345")
Institution Number (e.g. "987")
Account Number (Format varies by bank)
Note: you do not need a Stripe Account to accept Manual Payments.
Connecting a Stripe account
If you don't already have one, go to the Event Manager App > Payments section and connect your Stripe account to your event.
Connecting a Stripe account to your event authorizes ClearEvent to initiate Direct charges for paid registrations and tickets directly through your Stripe account.
Charging registration fees
Once your Stripe account is connected to your event, you may configure your registration forms to charge registration fees online.
Go to the Event Manager App > Registration section > Forms tab.
Click +Add to a new registration form, or edit an existing form.
In the Form Designer, add a new Online registration fee to your form to accept payments from registrants like competitors, vendors, sponsors, VIPs, and more! Click here to learn more about adding registration fees.
When you add new fees to a registration form, ClearEvent automatically creates corresponding Smart Budget Line Items in your event Budget to track all registration fee payments received. When any registration fee payment is received, ClearEvent automatically keeps your budget updated for you!
Selling tickets
Once your Stripe account is connected to your event, you can sell tickets online for your event.
Go to the Event Manager App > Tickets section > Tickets tab.
Click +Add a new ticket, or edit an existing ticket.
In the Ticket Editor, set a ticket name and ticket price. To learn more about creating tickets, click here.
When you sell tickets online, ClearEvent automatically creates corresponding Smart Budget Line Items in your event Budget to track all ticket sales. When a ticket is sold, ClearEvent automatically keeps your budget updated for you!
Configuring payment transfer schedules
As you receive registrations and ticket orders, Stripe will collect these online payments and will deposit the net funds to your Stripe account.
These funds are automatically transferred to the bank account you connected to your Stripe account on a 2— 7 day rolling basis. For example, charges processed on March 1st through March 7th will be grouped together and deposited in your bank account on March 8th. Stripe refers to these transfers as "payouts".
Details of all payouts to your bank account are available on your Stripe dashboard.
Configure your transfer schedule in your Stripe dashboard to simplify your accounting. Stripe currently offers the option for funds to be transferred daily, weekly (on a custom day of the week), or monthly (on a custom day of the month).
Working with different currencies
ClearEvent and Stripe do not require your Bank account's currency to be the same as your event's currency (the currency you wish to charge attendees in). Payments processed by your event will be processed in the currency of the event. The funds from the transaction will be converted by Stripe to the currency of your bank account and standard currency conversion rates will be applied at this time.
Note: Currency conversion rates are determined on a daily basis by the financial institution.
Still have questions? Chat with us!