This Refund Policy applies to (a) refunds related to ClearEvent Subscription Plans purchased from ClearEvent, and (b) refunds issued by events that use the ClearEvent website and ClearEvent applications, features, and information available on the ClearEvent website (collectively, the “ClearEvent Platform”).
This ClearEvent Refund Policy (“Refund Policy”) is incorporated into, forms part of, and is governed by ClearEvent’s Terms of Service. By using the ClearEvent Platform, you accept this Refund Policy. If you do not agree to this Refund Policy, you may not use the ClearEvent Platform.
1. Definitions
In this Refund Policy:
“ClearEvent,” “we,” “us,” or “our” refers to ClearEvent Inc.
“Event” refers to an event organizer, event manager, or entity using the ClearEvent Platform to publish an event, accept registrations, and/or collect payments.
“Attendee” refers to a registrant, ticket buyer, or other third party that participates in an Event and/or makes a payment to the Event.
“Subscription Plan” refers to a paid annual ClearEvent plan purchased from ClearEvent.
“Subscription Fees” refers to fees paid to ClearEvent for a Subscription Plan.
“Event Payments” refers to fees or payments collected from Attendees by an Event through the ClearEvent Platform and processed via the Event’s connected Stripe account.
“ClearEvent Service Charges” refers to charges or fees charged by ClearEvent related to use of the ClearEvent Platform (for example, platform fees or service charges assessed on transactions). ClearEvent Service Charges do not include Stripe’s processing fees.
“Stripe Payment Processing Charges” refers to charges or fees charged by Stripe related to use of the Stripe Payment Processing Platform to process online payments. Stripe Payment Processing Charges are calculated on the total amount successfully charged to a credit card.
“Refund” refers to a return of money, compensatory payment, cancellation payment, or other transfer of funds back to an Attendee or other third party. Refunds may include, but are not limited to:
refunds of fees or payments collected by an Event
cancellation refunds where an Event cannot be held as planned
compensation payments related to damage to property caused by, or at, an Event
2. Refunds for ClearEvent Subscription Plans (Purchased From ClearEvent)
This section applies only to refunds of Subscription Fees paid to ClearEvent for a ClearEvent annual Subscription Plan.
2.1 30-Day Money-Back Guarantee (Annual Subscriptions)
If you purchase a ClearEvent annual Subscription Plan, you may request a refund of the Subscription Fees paid for that annual plan within 30 days of the original purchase date (the “30-Day Guarantee”).
Refund requests must be submitted within the 30-day period.
Refunds (if approved) are issued to the original payment method when possible.
Refunds under the 30-Day Guarantee apply only to the annual Subscription Fees, and do not include any non-refundable third-party fees charged by payment processors (if applicable).
2.2 All Other Subscription Refund Terms
Except for the 30-Day Guarantee described above (and except where required by law):
Subscription Fees are otherwise non-refundable, including after the 30-day period has passed.
ClearEvent does not provide prorated refunds for partial use of a Subscription Plan.
2.3 How to Request a Subscription Refund
To request a refund under this Section 2, contact support@clearevent.com and include:
your account email and organization name
the Annual Subscription Plan purchased
the purchase date and invoice/receipt details (if available)
the reason for the request
3. Event Refunds (Payments Collected by Events Using ClearEvent)
This section applies to Event Payments collected by Events from Attendees using the ClearEvent Platform.
3.1 ClearEvent’s Role and Limitations
The ClearEvent Platform provides functionality that enables Events to collect Event Payments and to issue refunds of Event Payments, once collected. The ClearEvent Platform may enable an Event to issue up to a full refund of monies received by the Event through the ClearEvent Platform, subject to Stripe and the Event’s connected Stripe account being able to process that refund.
ClearEvent does not sell tickets on its own behalf and does not hold Event Payments as the merchant of record. Events are responsible for their Event Payments, their Event Refund Policy, and their customer communications.
3.2 Stripe Processing Charges, Stripe Refund Rules, and Non-Refundable Fees
Stripe processing charges related to the original payment (“Stripe Processing Charges”) are set by Stripe and are not refunded by Stripe when a refund is issued. Stripe refunds are governed by the Stripe refund policy applicable to the Event’s Stripe account (https://stripe.com/ca/legal).
In addition:
Stripe Processing Charges are not refundable through ClearEvent.
All ClearEvent Service Charges assessed on Event Payments are final and are not refundable at any time, except where required by law.
3.3 Requirements to Issue Refunds Through ClearEvent
Events using the ClearEvent Platform may refund Event Payments received via the ClearEvent Platform provided that:
the same Stripe account that received the original payment is connected to the ClearEvent Platform at the time the refund is made, and
sufficient funds are available in the Event’s Stripe account (or as otherwise required by Stripe) to complete the refund.
If the same Stripe account is not connected to the ClearEvent Platform, the Event may need to manually process the refund directly from the Stripe Dashboard for the Stripe account that received the original payment.
4. Responsibility for Event Refunds
All refunds of any amount made by Events using the ClearEvent Platform are the sole responsibility of the Event.
It is the responsibility of the Event to ensure that sufficient funds exist in the Event’s Stripe account connected to the ClearEvent Platform to ensure each refund made by the Event is able to transact.
By using the ClearEvent Platform, you acknowledge and agree that under no circumstances will ClearEvent be responsible for repaying monies to Attendees or other third parties where such monies were previously paid to Events via the ClearEvent Platform, or were received by Events outside of the ClearEvent Platform.
If a malfunction of the ClearEvent Platform causes an erroneous payment to an Event from an Attendee to be processed, it is the responsibility of the Event to issue a refund to the appropriate Attendee who was charged in error and to notify ClearEvent promptly at support@clearevent.com.
⚠️IMPORTANT: Failure of the Event to respond to Attendee refund requests in a timely manner will most likely result in chargebacks being filed by Attendees. All chargeback fees, penalties, and related costs are the responsibility of the Event.
5. Event Refund Policy (What Events Must Disclose to Attendees)
If your Event accepts payments through the ClearEvent Platform, you must include your Event’s refund policy in the fields provided in the Forms section of the ClearEvent Platform for every active form that collects payments. The ClearEvent Platform makes the information entered by the Event in those refund fields available to Attendees using those forms.
The entries in those refund fields are the “Event Refund Policy.”
You agree and warrant that your Event Refund Policy will, at a minimum, address in clear and easily understandable terms:
the timeframe for the Event issuing refunds
the percentage or amount of the original charge that will be refunded
the circumstances under which refunds apply, including as applicable:
early cancellation of a registration
Event cancellation
Event postponement
change of venue
any other key conditions relevant to your Event Refund Policy
directions for how Attendees can contact the Event with questions about the Event Refund Policy
It is the Event’s responsibility to answer all questions relating to the Event Refund Policy, and to advise Attendees in a timely manner of any changes to the Event Refund Policy.
If your Event fails to deliver services to paying customers, you agree to contact all paying customers advising them of the non-delivery and key details such as their options for refund or compensation and, where relevant, details of replacement goods or services and how they will be delivered.
6. Fraud, Suspicious Activity, and Illegal Use
ClearEvent takes fraud and illegal activity seriously. This includes, without limitation:
creating or promoting fake events
using the platform to collect payments from Attendees fraudulently
misrepresenting Event details, delivery, venue, speakers, schedules, or refund terms
using stolen payment methods or engaging in chargeback abuse
attempting to evade detection by changing Event identities, Stripe accounts, domains, or organizations
If ClearEvent receives information that ClearEvent believes indicates, in its sole discretion, that an Event may be utilizing the ClearEvent Platform to perform illegal, fraudulent, or harmful activities, ClearEvent reserves the right to:
suspend access by the suspected Event to part or all of the ClearEvent Platform
restrict or disable payment and refund features
notify third-party payment processors such as Stripe
notify law enforcement and investigative authorities
provide access to Event data to those authorities in response to properly enacted official requests
ClearEvent also reserves the right to suspend access of the Event to the ClearEvent Platform until the matter has been resolved to ClearEvent’s satisfaction in its sole discretion.
For clarity:
ClearEvent is not required to issue refunds of Event Payments on behalf of an Event.
ClearEvent may deny Subscription Plan refunds (including under the 30-Day Guarantee) where ClearEvent determines, in its sole discretion, that fraud, abuse, or material violations of the Terms of Service occurred, except where prohibited by law.
7. Questions and Disputes
Event Refund questions (Event to Attendee): If your question relates to an Event Payment (for example, ticket or registration fees paid to an Event), you should first contact the Event directly using the contact instructions in the Event Refund Policy.
Subscription Plan refund questions (ClearEvent to Customer): If your question relates to a ClearEvent Subscription Plan purchased from ClearEvent, contact support@clearevent.com.
All questions and disputes related to this Refund Policy may be addressed to support@clearevent.com, or sent by postal mail or courier to:
ClearEvent Inc.
18 King Street East, Suite 1400
Toronto, ON M5C 1C4
Last updated: Jan 19th, 2026