ClearEvent Inc. – Terms of Service
1. General Terms
These Terms of Service are a contract between you and ClearEvent Inc. (referred to in these Terms of Service as "ClearEvent", "us", "we" or "our"), the provider of the ClearEvent event management platform accessible from the clearevent.com website (the "Platform"), the ClearEvent Badge Maker browser-based tool at badges.clearevent.com ("Badge Maker"), and our related products and services (the Platform, Badge Maker, and related services are collectively referred to as the "ClearEvent Application" or "Services").
In these Terms of Service, "you" refers to event organizers and the entities they represent, event participants or registrants who access the Platform, and any individual or entity that accesses or uses Badge Maker or other Services. Some provisions apply only to the Platform, only to Badge Maker, or only to paying subscription accounts, as stated in the applicable section.
You are agreeing to be bound by these Terms of Service. If you do not agree to these Terms of Service, please do not use the ClearEvent Application. In these Terms of Service, "you" refers both to you as an individual event organizer and to the entity you represent, and may also refer to event participants or registrants who access the ClearEvent Application. If you violate any of these Terms of Service, we reserve the right to cancel your account or block access to your account without notice.
The Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to principles of conflicts of laws. The parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the Province of Ontario with respect to any dispute or claim arising out of or in connection with the Terms of Service. The United Nations Convention on Contracts for the International Sale of Goods will not apply to these Terms of Service and is hereby expressly excluded.
You may not use the ClearEvent Application for any illegal or unauthorized purpose nor may you, in the use of the ClearEvent Application, violate any laws in your jurisdiction (including but not limited to copyright laws) as well as the laws of Canada and the Province of Ontario.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the ClearEvent Application, use of the ClearEvent Application, or access to the ClearEvent Application without the express written permission by ClearEvent.
Questions about the Terms of Service should be sent to legal@clearevent.com.
You understand that your Event information (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit Card information is always encrypted during transfer over networks.
You acknowledge and agree that your use of the ClearEvent Application, including information transmitted to or stored by ClearEvent, is governed by its Privacy Policy which is hereby incorporated into these Terms of Service by reference.
Use of Badge Maker is also governed by the Badge Maker provisions in these Terms of Service and by our Privacy Policy, including its description of local processing, usage analytics, and optional watermark-removal signup.
ClearEvent’s Refund Policy is hereby incorporated into these Terms of Service by reference.
2. Your Account
Eligibility
Your account must be registered by a human. Accounts registered by "bots" or other automated methods are not permitted. Additionally, you must be 13 years of age or older to use the ClearEvent system.
Badge Maker - no account required
You may use the ClearEvent Badge Maker without creating a ClearEvent account. Sections of these Terms of Service that refer to account registration, passwords, subscription plans, license sharing, or organizer account closure do not apply to Badge Maker-only use unless you later create a Platform account or connect Badge Maker activity to a Platform account.
For Badge Maker, you must be at least the age of majority in your jurisdiction or have permission from a parent or legal guardian to use the tool. If you voluntarily submit information through Badge Maker (for example, to remove the export watermark and join our mailing list), you represent that you have authority to provide that information and, where required, have obtained any necessary consent.
Registration & Ticket Order Information
You must provide a valid permanent email address, along with any other information required by ClearEvent during the event registration or ticket order checkout process.
Automatic Account Creation for Event Participants
When an individual completes an event registration form, submits a ticket order, or otherwise registers for an event hosted on the ClearEvent Application, a ClearEvent account will be automatically created using the email address provided during registration.
This account is created in order to:
Secure and maintain the individual’s registration and order history
Enable access to private event information, updates, and materials
Facilitate secure communication between event organizers and registrants
Support payment processing, payment updates, and receipt access
Prevent fraud, unauthorized order modification, duplicate registrations, and other misuse
Maintain transaction integrity and compliance obligations
No separate sign up process is required for this account creation. By completing a registration form or ticket order, the registrant consents to the creation of such an account and to receiving communications related to their registration and event participation.
Event participants may access their accounts through authentication methods provided by ClearEvent, which may include password based authentication, passwordless authentication, secure login links, or other secure access mechanisms.
Password
You are responsible for maintaining the security of your account and password or any secure access link issued to you. We will not be liable for any loss or damage from your failure to comply with this security obligation. Personally identifiable information submitted by you will be subject to our Privacy Policy.
Restrictions
You may not use the ClearEvent Application for any illegal or unauthorized purpose. You must not, in the use of the ClearEvent Application, violate any laws in your jurisdiction, including, among other things, by:
Distributing any virus, time bomb, trap door, or other harmful or disruptive computer code, mechanism or program;
Covering or obscuring any notice, legend, warning or banner contained on the ClearEvent Application;
Interfering with or circumventing any security feature of the ClearEvent Application or any feature that restricts or enforces limitations on use of or access to the ClearEvent Application;
Infringing or violating the rights of any other party, including without limitation any intellectual property rights, including copyright laws, or rights of privacy or publicity
Being obscene, offensive, pornographic, fraudulent, deceptive, defamatory, threatening, harassing, abusive, slanderous, hateful, or causing embarrassment to any other person as determined by ClearEvent in its sole discretion; or
Deliberately misleading anyone as to your identity, impersonating another, or falsely identifying the source of any information.
System Availability
The ClearEvent site is run as a web farm with multiple web servers to ensure maximum up-time of the site. In the case of a disaster, the environment can be restored from regularly scheduled site backups. All data is automatically backed up on a regular basis. A number of rolling backups are kept which allows us to do point in time restores if needed. ClearEvent commits to extremely high availability of the ClearEvent platform. For event licenses paired with Premium Tier Support, ClearEvent commits to 99.9% up-time, excluding scheduled maintenance windows.
ClearEvent commits to extremely high availability of the ClearEvent platform. For event licenses paired with Premium Tier Support, ClearEvent commits to 99.9% up-time, excluding scheduled maintenance windows.
Account usage limits
There are presently no limits on the number of users, storage, or transaction volumes. Should ClearEvent introduce features that allow the uploading of large objects such as pictures and video, limits may apply and any such limits will be posted and communicated to users.
Sharing licenses:
Customers may distribute event license(s) they have purchased to other ClearEvent Account holders. The license owner (a.k.a. Organizational Admin) is provided controls in ClearEvent to share and revoke licenses with whomever they choose. Users making use of shared licenses are subject to ClearEvent terms of service.
ClearEvent Technical support is on duty 9:00am – 6:00pm EST, Mon-Fri. ClearEvent support documentation is available 24x7 at http://help.clearevent.com/. Customers can alert ClearEvent to support items via ClearEvent’s support ticketing system. ClearEvent aims to respond within 2 business days and will prioritize any support issues related to service availability.
3. Payments for ClearEvent Subscription Plans
Subscription to a ClearEvent subscription plan activates an event license for a single event, unless otherwise stated in the ClearEvent subscription plan.
A valid credit card is required for paying accounts unless your organization subscribes to a ClearEvent volume license subscription plan, in which case payment by check is acceptable. Customers paying by credit card start their plan immediately after their payment for the plan is processed.
For customers paying via invoice, ClearEvent uses a license provisioning process wherein the customer advises ClearEvent as to the start date for the group of purchased licenses.
Your subscription to the ClearEvent Application is billed in advance in accordance with our pricing schedule. If you are unhappy with the ClearEvent Application for any reason and choose to cancel, there will be no refunds or credits for partial months of service, annual payments, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
You agree to pay for any taxes that may be applicable to your use of the ClearEvent Application or payments made by you in connection with your use of the ClearEvent Application.
It is ClearEvent’s objective to resolve payment matters quickly should they arise. Should a customer fall into arrears, ClearEvent will suspend the account and hold the data for ninety (90) days to allow sufficient time to resolve any possible payment issues. ClearEvent will notify the customer in advance prior to suspending their account.
After such time has elapsed and if the arrears cannot be resolved, or the customer cannot be contacted or is unresponsive, customer data may be purged from our system. ClearEvent will support data retrieval by the customer through the end of the payment resolution process.
ClearEvent may require active account status in order to access subscription services, historical billing records, or event data associated with a subscription plan.
4. Early Access to ClearEvent Features or Services
The ClearEvent platform is provided as a Software as a Service (SaaS) offering. SaaS applications have the key advantage that enhancements and new features may be rolled out regularly, without the need for re-installation for the customer. Effectively, a SaaS application is always up to date.
ClearEvent will periodically release new features and improvements to the ClearEvent Platform. Except for critical items such as security fixes, enhancements to the platform will generally be previewed with beta customers and then released following a testing and comment period. Customers will be notified of changes to the platform on release of the new or changed functionality. Customers wishing to receive advance notice of new features, or wishing to preview new features, should request registration in ClearEvent’s Beta program by contacting ClearEvent at info@clearevent.com.
From time to time we may invite you to try, at no charge, our products or services that are not generally available to our customers ("Non-GA ClearEvent Services"). You may accept or decline any such trial in your sole discretion. Any Non-GA ClearEvent Services will be clearly designated as beta, pilot, preview, limited release, developer preview, non-production or by a similar description. Non-GA ClearEvent Services are provided for evaluation purposes and not for production use, are not supported, may contain bugs or errors, and may be subject to additional terms. Non-GA ClearEvent Services are not considered part of the "ClearEvent Application" hereunder and are provided "AS IS" with no express or implied warranty. We may change or discontinue Non-GA ClearEvent Services at any time in our sole discretion and may never make them generally available.
5. Payment Processing Service
The ClearEvent Payments Processing service (“Payment Service”) helps you accept and process credit card from your event participants in exchange for participation in your event, admission tickets, and other products or services you may sell as a part of your event. Stripe provides the payment processing to you on behalf of ClearEvent. Neither ClearEvent nor Stripe is a bank or a money services business (“MSB”) nor do they offer banking or MSB services as defined by the United States Department of Treasury, or the Financial Transactions Reports Analysis Centre of Canada or any provincial financial services regulator.
It is the sole responsibility of customers using this service to ensure that any goods or services offered as part of the event meet all applicable local, state, provincial, national and other laws, rules and regulations, and that the goods and services described are delivered in a satisfactory manner.
You will be required to register for a Stripe account in order to use the Payment Service and agree to their Terms of Service to use Stripe (https://stripe.com/terms).
ClearEvent does not store full credit card numbers and does not directly process cardholder data. All cardholder data processing functions are outsourced to Stripe or other PCI compliant payment processors. Account creation for event participants supports secure access to transaction records without exposing payment credentials.
ClearEvent complies with Payment Card Industry Data Security Standards (PCI DSS). ClearEvent is currently rated as PCI SAQ A, all cardholder data processing functions are outsourced to Stripe (https://stripe.com). Stripe has been audited by a PCI-certified auditor, and has in turn been certified as a PCI Level 1 Service Provider, the most stringent level of certification available.
6. Taxes
It is your responsibility to determine what, if any, taxes apply to the sale of your event registrations, tickets, and other products or services, and any other payments you receive in connection with your use of the Payment Service (“Taxes”). It is solely your responsibility to assess, collect, report, and remit the correct tax to the proper tax authority. We are not obligated to, nor will we determine whether Taxes apply, or calculate, collect, report, or remit any Taxes to any tax authority arising from any transaction. You acknowledge that we may be required to make certain reports to tax authorities regarding transactions that we process.
7. ClearEvent Service Charge
You agree to pay the ClearEvent Service Charge assessed by ClearEvent to you for providing the Payment Service described in this Agreement. These fees will be calculated pursuant to the Fees Schedule/Service Charges linked to here and incorporated into this Agreement by reference. We reserve the right to revise our Fees Schedule/Service Charges at any time, subject to a thirty (30) day notice period to you.
8. ClearEvent Badge Maker
ClearEvent Badge Maker is a free, browser-based tool for designing event badges, importing attendee data from a CSV, previewing personalized output, and exporting print-ready PDFs. Badge Maker is offered as part of the ClearEvent Application.
Local processing
For the core Badge Maker workflow, badge designs, attendee CSV data, and exported PDFs are processed in your browser and are not uploaded to ClearEvent for design, merge, preview, or PDF export, as described in our Privacy Policy. You are responsible for securing your device, browser, and locally stored files.
Your content and attendee data
You retain ownership of badge designs, templates, images, and other content you create or import in Badge Maker, subject to third-party rights in any materials you use. You represent and warrant that:
You have all rights necessary to use, reproduce, and print content you import or create, including attendee information in CSV files;
Your collection and use of attendee or registrant data complies with applicable privacy, data-protection, and employment laws, and you have provided any notices and obtained any consents required for your event;
You will not use Badge Maker to process personal information unlawfully or in violation of these Terms of Service.
ClearEvent does not verify CSV contents or organizer compliance. Organizers remain solely responsible for their events and registration practices.
Built-in templates and ClearEvent materials
Template layouts, default designs, gallery assets, and other materials provided by ClearEvent in Badge Maker are owned by ClearEvent or its licensors and are licensed to you for use within Badge Maker and for producing badges for your events. You may not extract, resell, or redistribute ClearEvent template assets outside Badge Maker except as incorporated into your exported badge output.
Export watermark and mailing-list unlock
Badge Maker may include optional ClearEvent attribution (for example, a “Badges by ClearEvent” watermark) on exported PDFs by default. You may remove the watermark by voluntarily joining our mailing list and providing the information requested in the unlock flow, subject to our Privacy Policy and express consent requirements. Unsubscribe and deletion rights are described in the Privacy Policy.
Analytics and availability
Badge Maker uses product analytics and optional session replay as described in our Privacy Policy. Badge Maker is provided without the uptime, backup, or data-export commitments that apply to hosted Platform event data. We may modify, suspend, or discontinue Badge Maker features at any time. You are responsible for maintaining copies of your badge files and exports.
No payment processing
Badge Maker does not process event registration payments. Sections of these Terms of Service relating to ClearEvent subscription plans, Stripe, payment networks, service charges, and taxes on ticket sales do not apply to Badge Maker.
9. Security
ClearEvent and Stripe maintain commercially reasonable administrative, technical and physical procedures to protect all the personal information regarding you and your event participants that is stored in our servers from unauthorized access and accidental loss or modification. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use such personal information for improper purposes. You acknowledge that you provide this personal information regarding you and your event participants at your own risk.
The security measures in this section describe ClearEvent’s protection of Personal Information and event data stored on ClearEvent servers in connection with the Platform. They do not describe security of badge designs, attendee CSV data, or PDF exports that remain on your device when using Badge Maker, which are your responsibility. See our Privacy Policy and the ClearEvent Badge Maker section of these Terms of Service.
Each organization is treated as their own SaaS tenant. We have implemented our own Organization Based Security (OBS) which acts as an independent layer to ensure that data is properly isolated. Security is controlled through the event admin and organization admin roles.
All full time software developers and testers are evaluated and educated on general security practices such as OWASP (https://www.owasp.org). ClearEvent team-members are trained on common issues such as SQL injection prevention, cross site scripting (XSS) vulnerabilities, cross site request forgery attacks (CSRF), etc. Code reviews are performed to ensure proper security practices are followed.
In the event that ClearEvent determines or is notified that customer data has been breached, we will notify the customer(s) as quickly as possible to enable the appropriate protective/corrective actions to be taken by the customer. ClearEvent will also take appropriate measures to block access and secure customer data in the event of such unauthorized access.
ClearEvent is hosted in a major commercial cloud computing platform and infrastructure purpose built for building, deploying, and managing applications and services.
Physical Security: A system cannot be more secure than the physical platform on which it runs. ClearEvent works closely with our hosting partner to ensure acceptable physical security for ClearEvent customers. Our Hosting Provider runs in geographically distributed facilities. Each facility is designed to run 24 x 7 and employs various measures to help protect operations from power failure, physical intrusion, and network outages. These data centers comply with industry standards for physical security and reliability and they are managed, monitored, and administered by our Hosting Partners operations personnel. They are designed for “lights out” operation.
Facilities Access: Our Hosting Provider uses industry standard access mechanisms to protect its physical infrastructure and datacenter facilities. Access is limited to a very small number of operations personnel, who must regularly change their administrative access credentials. Datacenter access, and the authority to approve data center access, is controlled by our Hosting Partners operations personnel in alignment with local data center security practices.
Identity and access management: Only authorized users can access the environment. This is managed through a combination of infrastructure access controls and other security measures to prevent unauthorized access.
Account Integrity and Fraud Prevention: The creation and maintenance of user accounts for organizers and event participants form part of ClearEvent’s security architecture. Account based access controls are implemented to restrict access to private event data, protect transaction records, and prevent unauthorized modification of registrations or orders. ClearEvent may implement monitoring, logging, rate limiting, authentication controls, and other commercially reasonable security measures to protect the ClearEvent Application and its users.
Encryption: The infrastructure uses industry-standard protocols to encrypt data as it travels between devices and datacenters, and crosses within datacenters. The entire ClearEvent site (content and web services) is protected from eavesdroppers and is secured using SHA-2 and 2048-bit encryption – the strongest on the market. ClearEvent account passwords are never stored as plain-text. All user passwords are stored in the database using Hash-based Message Authentication Code (HMAC) SHA-256 encryption.
Secure networks: The infrastructure relies on security practices and technologies to connect virtual machines to each other and to on-premises datacenters, while blocking unauthorized traffic.
Threat management: The infrastructure deploys anti-malware to protects services and virtual machines. It also uses intrusion detection, denial-of-service (DDoS) attack prevention, penetration testing, data analytics, and machine learning to constantly strengthen its defense and reduce risks.
Power Redundancy and Failover: Each datacenter facility has a minimum of two sources of electrical power, including a power generation capability for extended off-grid operation. Environmental controls are self-contained and remain operational as long as the facility and contained systems remain online. Physical security controls are designed to “fail closed” during power outages or other environmental incidents. In case of fire or situations that could threaten life safety, the facilities are designed to allow egress without remaining exposed.
Media Disposal: Upon systems end-of-life, our Hosting Partner’s operational personnel follow rigorous data handling procedures and hardware disposal processes.
Compliance: Our infrastructure complies with both international and industry-specific compliance standards and participate in rigorous third-party audits, which verify their security controls.
10. Suspicion of Unauthorized or Illegal Use
We reserve the right to not authorize or settle any transaction submitted which we believe is in violation of this Agreement, any other ClearEvent or Stripe agreement, or exposes you, other ClearEvent users, ClearEvent or Stripe to harm, including but not limited to fraud and other criminal acts. You are hereby granting us authorization to share information with law enforcement about you, your transactions, or your Stripe Service Account if we reasonably suspect that your Service Account has been used for an unauthorized, illegal, or criminal purpose.
11. Payment Network Rules
The Payment Networks have established guidelines, bylaws, rules, and regulations (“Payment Network Rules”). You are required to comply with all applicable Payment Network Rules that are applicable to merchants. You can review portions of the Payment Network rules at Visa and MasterCard and American Express (English or French). The Payment Networks reserve the right to amend the Payment Network Rules. Stripe, acting on behalf of ClearEvent, reserves the right to amend the Agreement at any time with notice to you as necessary to comply with Network Rules or otherwise address changes in the ClearEvent Application.
12. Disclosures and Notices
You agree that ClearEvent can provide disclosures and notices regarding the ClearEvent Application to you by posting such disclosures and notices on our website, emailing them to the email address listed in your Account, or mailing them to the address listed in your Account information. You also agree that electronic disclosures and notices have the same meaning and effect as if we had provided you with a paper copy. Such disclosures and notices shall be considered to be received by you within 24 hours of the time it is posted to our website or emailed to you unless we receive notice that the email was not delivered.
13. Penalties or Fines
You acknowledge that you are also responsible for any penalties or fines imposed on ClearEvent or directly on you by any Payment Network or financial institution as a result of your activities.
14. Email Communication Tools
If you elect to use the Email communication tools within the ClearEvent application, you warrant and agree that you will not send commercial or other messages to any or third-party if those messages are not solicited, authorized or welcomed by the third-party, and in your use of the ClearEvent Application you must comply with all applicable laws, including laws that apply in any jurisdiction to SPAM and marketing practices, and with any applicable marketing association guidelines on ethical marketing and email practices.
15. Violation of Terms of Service
We reserve the right to investigate and prosecute violations of any of these Terms of Service to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting Users who violate the Terms of Service. You acknowledge that ClearEvent has no obligation to prescreen or monitor your access to or use of the ClearEvent Application or any information, materials or other content provided or made available through the ClearEvent Application, but has the right to do so. You hereby agree that ClearEvent may, in the exercise of our sole discretion, disable part or all of the ClearEvent application, remove or delete any data, accounts or other content that violates these Terms of Service or that is otherwise objectionable.
16. Account Closure
You are solely responsible for properly closing your account. As a security precaution, an email or phone request to close or make changes to your account may not result in closure. You can close your account at any time from the "My Account" page.
Event participants whose accounts were created through event registration or ticket order purchase may request account closure subject to the retention requirements described in these Terms of Service and our Privacy Policy. ClearEvent may retain transaction records as required for legal, financial, audit, fraud prevention, and compliance purposes.
If you are an Event Owner and have purchased one or more subscription plans, you must explicitly cancel all active subscription plans and delete your event data for all of your events before you can close your ClearEvent account.
Any closure of your account will result in the deactivation of your account, and the removal of all content in your account. This information can be restored by request of the Account Owner to ClearEvent for a 14-day period. Closed accounts cannot be recovered or restored from ClearEvent following this 14-day period. Please be aware that we may for a time retain residual account information in our backup and/or archival copies of our database. We will make reasonable commercial efforts to delete or de-identify your account data as soon as possible after you communicate that intention to us.
If you wish to continue using your account through the end of a billing cycle, please do not close it until the billing cycle is completed.
17. Termination
ClearEvent, in its sole discretion, has the right to suspend, limit services, or close your account if you breach these Terms of Service.
18. Modifications and Changes
We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the ClearEvent Application (or any part thereof) with or without notice. However, we will make our very best efforts to notify customers of any upcoming system maintenance and/or service disruptions.
Prices of all ClearEvent Application subscription plans, service charges and transaction fees are subject to change. If ClearEvent does for any reason have to remove the plan you are on or require an upgrade to a different plan, we will provide you with at least six (6) months notice via email.
We will not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the ClearEvent Application.
19. Changes to Terms of Service
We reserve the right, in our sole discretion, to change, modify, add to, supplement or delete any portion of these Terms of Service at any time, effective with or without prior notice; provided, however, that we will use reasonable efforts to provide you with notification of any material changes (as determined in our sole discretion) by email.
If any future changes to these Terms of Service are unacceptable to you or cause you to no longer be in compliance, you must immediately stop using the ClearEvent Application. Your continued use of the ClearEvent Application following any revision to this Agreement constitutes your complete acceptance of any and all such changes. Any new features that augment or enhance the current ClearEvent Application, including the release of new tools and resources, will be subject to these Terms of Service.
20. Intellectual Property and Content Ownership
We claim no ownership rights over the content submitted or created exclusively by you in your Event. Any content that is yours remains yours. These Terms of Service do not grant us any licenses or rights to your content except for the limited rights needed for us to provide the ClearEvent Application to you. The contents of the ClearEvent Application are copyrighted under the copyright laws of Canada, the United States and any other jurisdiction where ClearEvent is used. (© 2021 - ClearEvent Inc.).
For Badge Maker, you retain ownership of badge designs and content you create or import, except for ClearEvent-provided templates and materials as described in the ClearEvent Badge Maker section. ClearEvent does not claim ownership of badge or attendee content that is processed locally in your browser and not uploaded to our servers.
ClearEvent, and the ClearEvent logos, are trademarks of ClearEvent Inc. and may not be used without our express written permission. You may not duplicate, copy, reverse engineer, incorporate or reuse any portion of the HTML/JavaScript/CSS, algorithms, functionality, or visual design elements without express written permission. You do not acquire any ownership rights by using the ClearEvent Application. All suggestions, advisements, questions, and examples relating in any way to additions, improvements, modifications, paid customization, enhancements and changes to the ClearEvent application become the intellectual property of ClearEvent. You agree that all such communications from you to ClearEvent become the intellectual property of ClearEvent as of the time such communications are received by ClearEvent and that all ideas or inventions included or implied in such communications and any implementation of such ideas or inventions within any ClearEvent product or service are exclusively owned by ClearEvent and that you abandon any and all claims to such ideas and inventions. You agree should any right of ownership of such ideas or inventions ever be established in your favor that ClearEvent is granted exclusive royalty-free and payment-free rights to practice such ideas and inventions without limit and that you declare any and all claims of ownership in your favor of any aspect of ClearEvent applications, intellectual property or functionality of products and services, to be null and void.
The following license applies to content you submit to or store on the Platform (for example, event pages, registration forms, and organizer-uploaded materials). It does not apply to badge designs or attendee CSV data processed locally in Badge Maker except to the limited extent you voluntarily submit information to ClearEvent (such as watermark-removal signup or support requests):
You agree and warrant that if you make available, contribute, or provide any Content in any media to the ClearEvent Application (“Event Content”), you hereby grant to ClearEvent a perpetual, irrevocable, non-exclusive, worldwide, royalty-free, sublicensable (through multiple sublicense levels), transferable, right and license to access, use, reproduce, transmit, adapt, modify, perform, display, distribute, translate, publish and create derivative works based on Event Content, in whole or in part, in any media, for the purpose of operating the ClearEvent Application and for ClearEvent’s promotional and Marketing services, and you hereby waive any and all moral right to use the name you submit with Event Content. Notwithstanding the above, ClearEvent does not claim, and it is agreed you do not transfer, any ownership rights in any of Event Content and nothing in these Terms of Service will restrict any rights that you may have to use and exploit Event Content outside of the ClearEvent Application.
You represent and warrant that you have all the rights, power and authority necessary to grant the foregoing license, and that all Event Content (a) does not infringe, violate, misappropriate or otherwise conflict with the rights of any third party; (b) complies with all applicable local, state, provincial, national and other laws, rules and regulations; and (c) does not violate the Terms of Service, including without limitation these Terms of Service, the ClearEvent Refund Policy and the ClearEvent Privacy Policy.
In addition, Event Content must be accurate and truthful. ClearEvent reserves the right to remove any of Event Content from the ClearEvent application at any time if ClearEvent believes in its discretion that Your Content violates the Terms of Service. In addition, you agree that ClearEvent may use your name and logo (whether or not you have made it available through the ClearEvent Application) for the purpose of identifying you as an existing or past customer of ClearEvent both on the ClearEvent Application and in marketing, advertising and promotional materials.
21. Access to your Account and Event Data
For the avoidance of doubt, this section applies to both organizer accounts and participant accounts created through event registration.
This section applies to organizer and participant accounts and event data hosted on the Platform. Badge Maker designs, CSV imports, and PDF exports that remain on your device are not hosted event data and are not subject to Platform export or support-access procedures, except where you request support and choose to share information with us.
In some cases, it is necessary for ClearEvent employee to access your account and Event Content in order to diagnose a problem. When you contact our support team, it is implied that you are granting ClearEvent employees permission to access your account if necessary. If you wish to receive assistance without granting permission to your account, please specify as much in your communication with our support team and those requests will be honored where possible.
Scheduled maintenance will depend on the type of update being performed, but will be at off-peak hours wherever possible, except for emergency patches.
Notification Times:
Feature releases: Minimum of 6 hours’ notice via in-app messaging. Where possible, more notice will be provided for larger releases and a follow-up announcement email will be sent to communicate product changes.
Service releases: Minimum of 6 hours’ notice. Longer notice will be provided depending on the severity of the issues where possible.
Emergency hotfix releases (data loss, system outage or any critical issue actively impacting customers): Will be treated according to severity. In most such situations, no notice will be provided in the interests of immediate protection of customer data & productivity.
It is ClearEvent’s objective to make all customer data exportable by the customer without involvement by ClearEvent staff. At any given time, if the feature set and capabilities of the ClearEvent platform, do not support manual exporting of certain data needed by the customer, ClearEvent commits to extracting such data on request from the customer. ClearEvent requires up to five (10) business days’ to fulfill such requests.
22. Indemnification
You agree to indemnify and hold ClearEvent, its parents, subsidiaries, affiliates, officers, partners and employees harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the ClearEvent Application, use of your account by any third party, your violation of these Terms of Service, or any infringement by you or any third party using your account.
23. Disclaimer
The ClearEvent Application and its contents are provided "as is" and "as available" without any warranty or representations of any kind, whether express or implied.
ClearEvent acts as a technology provider to event organizers and does not control or guarantee the content, quality, legality, safety, or delivery of events listed on the ClearEvent Application.
ClearEvent is a distributor and not a publisher of the content supplied by third parties; as such, ClearEvent exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the ClearEvent Application. Without limiting the foregoing, ClearEvent specifically disclaims all warranties and representations in any content transmitted on or in connection with the ClearEvent Application or on sites that may appear as links on the ClearEvent Application, or in the products provided as a part of, or otherwise in connection with, the ClearEvent Application, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by ClearEvent or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, ClearEvent does not warrant that the ClearEvent Application will be uninterrupted, uncorrupted, timely, or error-free.
Badge Maker. ClearEvent does not guarantee that exported badges will meet your print vendor’s requirements, Avery or other stock specifications, color accuracy, or local printer results. Layout previews are approximate. ClearEvent is not responsible for loss of badge files, designs, or attendee data due to browser storage limits, cleared cache, device failure, or user error. You are solely responsible for reviewing exported badges before printing and for the accuracy of merged attendee information.
24. Limitation of Liability
ClearEvent will not be liable for any indirect, incidental, special, exemplary or consequential damages, lost profits, lost data, or business interruption, in any way whatsoever arising out of the use of, or inability to use, the ClearEvent Application, whether or not ClearEvent is advised of the possibility of such damages. You acknowledge and agree that ClearEvent's maximum aggregate liability to you for any claims arising out of or relating to the ClearEvent Application will not exceed the greater of: (a) the amount you paid ClearEvent in subscription fees in the ninety (90) days immediately preceding the date on which you first assert a claim; or (b) one hundred Canadian dollars (CAD $100) for users who have not paid subscription fees in that period (including Badge Maker-only users), unless a higher minimum is required by applicable law.
To the fullest extent permitted by law, these disclaimers and limitations of liability apply to any and all damages or injury whatsoever caused by or related to use of, or inability to use, the ClearEvent Application under any cause or action whatsoever of any jurisdiction, including, without limitation, actions for breach of warranty, breach of contract or tort (including negligence).
25. Force Majeure.
ClearEvent will not be responsible for any delay or failure in any performance due, without limitation, to acts of God, war, warlike conditions, blockade, embargoes, riots, governmental restriction, labor disturbances, unavailability of anticipated usual means of supplies, transportation or loading facilities, wrecks, epidemics, pandemics, quarantine, fire, flood, earthquake, explosion, any unforeseen change in circumstances, or any other causes beyond its reasonable control.
Last updated: June 5th, 2026
