Reclaiming a license is something that usually only makes sense if you have purchased bulk licenses and run many frequent one-off events (events that only happen once).
If you've finished organizing a "one-off" event that was using up one of your available event licenses, you'll want to return the license to the pool so it can be used again to create a new event.
How to reclaim the license:
Go to the drop-down Menu in the Event Manager App header (top-right) > Manage Organizations > Edit (Organization) > Licenses tab and copy the License Id of the license you wish to re-claim.
Email email@example.com and indicate that you with to reclaim an event license. Be sure to provide the License ID you copied above. ClearEvent Support will reclaim the license and will follow-up with you to let you know when the license is ready to be use again.
Once you receive confirmation from ClearEvent that your event license has been reclaimed, you'll then be able to go to the drop-down Menu in the Event Manager App header > Manage Organizations > Edit (Organization) > Licenses tab and create a new event using the available license.