Once you have composed your message, you'll need to share it with your attendees. Messages can be shared with all attendees (the default behavior for a new message) or with specific groups of attendees (registrants, ticket buyers, or ticket holders).

Message can be optionally posted to your Event Portal or sent via email to your attendees.

Not all subscription plans support this feature. Click here for details.

Publish A Message To Your Event Portal

  • Go to the Event Manager App > Messages section and Edit an existing message or add a new message.
  • Set the Recipients setting to target the message to the desired recipients.
    NOTE: When including specific Registrant Types in the list of recipients, only approved registrants will be able to receive message email or view messages published to the Event Portal. Pending or declined registrants will not receive message emails or be able to view private messages on the Event Portal.
  • Check the Publish setting checkbox.
  • Click Save.

Remove A Message From Your Event Portal

  • Go to the Event Manager App > Messages section and Edit an existing message.
  • Un-check the Publish setting checkbox.
  • Click Save.

Sending A Message Email

A Message can optionally be bulk emailed to its specified recipients.

  • Go to the Event Manager App > Messages section and Edit an existing message or add a new message.
  • Check the Send As Email checkbox to agree to ClearEvent's anti-spam requirements for sending messages.
  • Click the Send as Email button to send the email to the currently selected recipients. Registrants who have not yet been approved (are pending or declined) will not receive the message email.
  • The Send message email window will be displayed to inform you how many recipients will be notified. Click the Send Email button to confirm and send the email(s).

Re-sending A Message Email

Once a Message email has been sent, to the selected recipients, ClearEvent will keep track of which recipients it was sent to. If you click the Send as Email button again you will be prompted to either:

  1. Resend the email notification to only recipients that have been added since the last email was sent, or...
  2. Resend the message email to all recipients.

What Does A Message Email Include?

Email messages include the following information:

  • Event Branding: Brand images and colors will be applied to the email.
  • Message Subject: The subject line of the message.
  • Message Body: The full message body.
  • Message Link: If specified, the Message Link will be included after the Message Body.
  • Message Attachments: If attachments have been added to the Message, secured download links will be included.

Example: Message Email:

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