Change your Password

Learn how to change your password or reset a forgotten password.

Updated over a week ago

You can change your password at any time using one of the two approaches:

Change Password (if you're already signed in):

  1. Go to to load the My Events list.

  2. Select My Account from the top right drop down menu.

  3. Select the Password tab and follow the on-screen instructions to change your password.

  4. Password must be 6 - 30 characters long and cannot contain the following special characters "< , > , * , % , : , ' , &". 

It's best to choose a strong password using the guidelines below,

Reset your password (if you can't sign in)?

If you have an existing ClearEvent Account but have forgotten your password and cannot sign in to change it, please follow these instructions to reset your password.

What to do if your account gets locked out:

If you have entered too many invalid passwords, your account will be temporarily locked for up to 10 minutes. If this is the case, after 10 minutes your password will be automatically unlocked and you can try again. During this window, you won't be able to reset your password or use the forgot password feature.

Tips for choosing a strong password:

  • Although ClearEvent only requires a minimum of 6 characters, we highly recommend a minimum password length of 12 to 14 characters.

  • You should include lowercase and uppercase alphabetic characters, numbers and symbols if permitted.

  • Generate passwords randomly where feasible. Password manager apps do a great job of this.

  • Avoid using the same password twice (e.g., across multiple user accounts and/or software systems).

  • Avoid character repetition, keyboard patterns, dictionary words, letter or number sequences, usernames, relative or pet names, romantic links (current or past) and biographical information (e.g., ID numbers, ancestors' names or dates).

  • Avoid using information that is or might become publicly associated with the user or the account.

  • Avoid using information that the your friends and/or acquaintances might know to be associated with you.

  • Do not use passwords which consist wholly of any simple combination of the aforementioned weak components.

Did this answer your question?