Best Practices for Setting Up and Using Self Check-In Devices

Choose a Stable Surface:
Place the device on a stable, flat surface such as a check-in counter, registration desk, or kiosk stand. Avoid handheld use during check-in.

Position for Easy Access:
Ensure the device’s camera faces the attendee approach path. Keep the screen at a comfortable height and angle for scanning QR codes quickly.

Maintain a Clear Area:
Avoid placing signage or other items that may block the camera or confuse attendees.

Use Bright, Even Lighting:
Good lighting helps the camera detect QR codes faster. Avoid glare or direct sunlight shining on the device screen or camera lens.

Avoid Backlighting:
Position the device so attendees aren’t standing in front of a strong light source, which can cause shadows or reflections that interfere with scanning.

Keep Devices Plugged In:
Whenever possible, connect devices to a reliable power source to prevent battery loss during the event.

Use Backup Power:
Consider a portable battery pack or UPS backup for extended sessions or outdoor events.

Ensure a Stable Internet Connection:
A strong, stable Wi-Fi connection ensures check-ins are recorded in real time. Test connectivity in advance and avoid networks with captive portals or timeouts.

Use the 4-Digit Access PIN:
The Access PIN prevents unauthorized users from exiting Self Check-In Mode or changing settings. Keep this PIN confidential among staff.

Physically Secure the Device:
Use a kiosk enclosure, locking tablet stand, or cable lock to secure devices in public areas.

Monitor Device Access:
Assign staff or volunteers to supervise high-traffic areas and provide assistance if attendees need help.

Perform a Test Check-In:
Before your event starts, scan a few sample confirmation codes to verify check-ins are registering correctly.

Check Camera and Sound:
Ensure the selected camera functions properly and the optional “Beep on Scan” sound is audible in your event environment.

Keep Software Updated:
Use the latest version of your browser and operating system for best performance and security.

Have Spare Devices Ready:
Set up at least one backup device in case a primary device fails or needs to be reset.

Use Printed QR Codes if Needed:
If connectivity issues arise, attendees can still check in manually by confirmation code (if allowed in your configuration).

Regenerate Keys if a Device is Lost or Compromised:
If a device is misplaced or compromised, regenerate its Device Configuration Key in the Event Manager App to immediately invalidate access.