You can easily and quickly add or edit a ticket to your event.


In the Event Manager application, select Tickets from the sidebar, then click the Tickets tab and select either the + Add button or + Add a Ticket button (shown when the tickets list is empty). To Edit a ticket, select an existing ticket then click on Edit button on the right hand side.

  • Ticket Type: Set this field Paid or Free. Once the Ticket has been published, you cannot change the Ticket Type. Not all subscription plans support this feature. Click here for details.
  • Ticket Name: This is the name of the Ticket that will appear to the buyer in the Event Portal (e.g. 'General Admission - Adult', 'General Admission - Child').
  • Ticket Group: Specify the same Ticket Group value when you want to group multiple types of tickets together on the Event Portal under an expandable heading (e.g. 'General Admission', 'Competitors', 'Sponsors').
  • Price: The price to charge for this Ticket. For further details on this aspect of the ticket, please refer to Setting Ticket Price.
  • Sale Starts: This is the date after which buyers will be able to purchase this Ticket. If the current date is before this date, this Ticket will not be available to purchase.
  • Sales Ends: This is the date after which buyers will no longer be able to purchase this Ticket.
  • Service Charge: Determines how the ClearEvent Service Charge should be handled for this Ticket. By default, the ClearEvent Service Charge is passed on to the Ticket buyer by adding it to the Ticket price. You can change this and choose to include ClearEvent Service Charge in the Ticket price, in which case it will be deducted from the net amount collected by the event (event pays the ClearEvent Service Charge).
  • Target/Capacity: Set a Target value to track Ticket sales against a target goal. Set a Capacity value to limit the number of Tickets that can be sold. To remove the Target or Capacity, leave these fields blank.
  • Tickets per Order: Set the minimum and maximum number of Tickets that can be purchased for the same order. The default maximum Tickets per order is 8 tickets.
  • Description on Ticket: The ticket description that will be displayed on the ticket that is sent to the buyer. It's good practice to describe what event access, goods or services the ticket purchase includes or check-in procedures.
  • Ticket Holder Details: Determines if additional details will be collected from each Ticket holder at checkout. TIP: Please keep in mind that Tickets buyers may not have the details for each Ticket holder available at checkout, so requiring additional ticket holder details may limit your ticket sales.
  • Additional Details: The Additional Details field offers a place to describe any special terms & conditions, on-site check-in procedures, or what a Ticket buyer can expect next. This information is shown during checkout and is also included on the Ticket order receipt that is emailed to the Ticket buyer.
  • Add to Contacts: Indicates if a contact record should be added or updated in the Contacts module for each Ticket holder after a Ticket is purchased. Enabling this feature helps you automatically build a centralized list of event contacts as you sell Tickets. These contacts are kept even after your event is rolled over.
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