When you sell tickets or paid registrations online using the ClearEvent platform, a Charge object is created in the Stripe account that's connected to your event. 

ClearEvent adds additional details to the Charge object to help you reconcile charges with various activities in ClearEvent. These additional details appear as metadata (additional information) attached to the Charge object that is created when a payment is created successfully.

In your Stripe Dashboard, go to the Payments section and select a payment to view the metadata for a Charge object.

Supported Charge Metadata Fields

ClearEvent supports the following metadata fields on Charge objects.

General Fields

  • Buyer Email:
    The email address of the registrant or ticket buyer.
  • Buyer Name:
    The name of the registrant or ticket buyer.               
  • Buyer Origin:
    The source of the charge. When the charge is created by ClearEvent, this will always be "ClearEvent.com".

Buyer Address Fields

These fields provide billing details of the registrant or ticket buyer:

  • Buyer Address1
  • Buyer Address2
  • Buyer City
  • Buyer Country
  • Buyer State or Prov
  • Buyer Zip or Postal Code

ClearEvent Service Charge Fields

  • ClearEvent Service Charge:
    This is the total ClearEvent Service Charge applied to the transaction. This includes ClearEvent Service Charges that have been paid by the buyer and ClearEvent Service Charges that paid by the event.
  • ClearEvent Service Charge (Event):
    This is the ClearEvent Service Charge that was paid by the event.

    For ticket orders, this will be the total ClearEvent Service Charges for all tickets where the "Service Charge" setting is "Include in ticket price (event pays fees)".

    For registrations, this will be set to the total ClearEvent Service Charge for the registration when the Registration Form's "Service Charge" setting is "Absorb service charge into price".
     
  • ClearEvent Service Charge HST:  
    This is the total amount of HST included in the total ClearEvent Service Charge. This field will only be present for Canadian Dollar charges to a buyer located in Canada.
     
  • ClearEvent Service Charge HST (Event):
    This is the total amount of HST included in the total ClearEvent Service Charge that was paid by the event. This field will only be present for Canadian Dollar charges to a buyer located in Canada.
     
  • Confirmation Code:
    The confirmation code that appears on the participant registration or ticket order in ClearEvent.
     
  • Currency:
    The currency of the charge (same as the event currency).
     
  • Event Name:
    The name of the event.
     
  • Form Name:
    Only applicable to registration charges. The name of the registration form associated with the Charge.
     
  • Ticket Number:
    Only applicable to ticket order charges. The Ticket Order Number associated with the Charge.
     
  • Ticket Order Id:
    Only applicable to ticket order charges. An internal Ticket Order Id associated with the Charge.
     
  • Payment Details:
    Additional payment details for the registration and/or ticket order.
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