If you have connected a Stripe account to ClearEvent to enable your event to accept online payments through ClearEvent, you can customize the description that appears on the Credit Card statement on an event-by-event basis.

Providing a clear and meaningful Statement Descriptor will help buyers relate the item on their credit card statement back to your event and will help to reduce any chargebacks to your event down the road. Chargebacks often happen when a Card Holder reviews their statement and doesn't recognize a charge and then calls their credit card issuing bank to report a charge as fraudulent.

A Custom Descriptor can be provided for each event you run (if you manage multiple events through ClearEvent). It's a great way to ensure what appears on a Card Holder's statement is unique and identifiable with each event you manage.

To customize the Full Statement Descriptor for your event(s):

The Stripe Statement Descriptor and Stripe Shortened Descriptor are managed in the account settings of Stripe's dashboard. In ClearEvent, you only have control over the Custom Descriptor, which is combined with the Stripe Shortened Descriptor to build the final statement descriptor shown on the buyer's credit card statement.

To edit the Stripe Shortened Descriptor, you must sign in to your Stripe Dashboard directly. For further instructions, please click here to read the Stripe help article.