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Registration: Personalize registration approval messages
Registration: Personalize registration approval messages

Learn how to use placeholders to help personalize the contents of the email message ClearEvent sends to your registrants.

Updated over a month ago

When registrants submit their registration for your event, they will automatically receive a confirmation email. We call this the Form Submission Message.

When the registration forms' Approval Mode setting is set to "Manual Approval", registrants will receive an "Approved/Declined" email when their registration is either approved or declined by an Event Manager. 

You can personalize the default contents of these emails by adding special placeholder text that will be substituted with registrant details when the email is sent:

How To: Customize Submission/Approval/Declined Email Messages

  1. Go to the Registration section > Forms tab, and edit a registration form.

  2. In the Form Designer > Settings tab, scroll down to the Message Templates field -> click each Message tab to access the editor field.

  3. In the message editor field, edit the message and paste any of the following placeholders to personalize the message:
        {{FirstName}} - Displays the first name of the registrant.
        {{LastName}} - Displays the last name of the registrant.
        {{Email}} - Displays the email address of the registrant.
    Example: "Hi {{FirstName}}, welcome! Your registration has been approved..."

  4. Click Save. Your changes will now be used as the default template whenever a registrant submits their registration and when you approve or decline a registration from within the Registration section > Registrants tab.

Note: When approving or declining a registration, the default template will pop-up on your screen. You can edit the message, if necessary, to customize it for the registrant, before sending the email message.

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