If you plan to use the Mobile Check-In App to check-in attendees on-site at your event, we recommend testing that your configuration and devices are set up properly and ready to start checking-in attendees when your event finally arrives.

Because mobile check-in can be enabled separately for Registration and Tickets, the testing procedures for each mobile check-in type vary slightly. This article describes how to test both check-in options.

Test Mobile Registration Check-In

Testing Mobile Registration Check-In for a device will verify that:

  • A supported Mobile Scanning App is installed and functioning.
  • The device can connect and communicate with the ClearEvent platform.
  • The ClearEvent account that was used to sign-in to the Mobile Check-In App on the mobile device has permissions to check-in registrants.
  • The system is configured correctly and the Mobile Registration Check-In setting is enabled in the Event Manager App.

Mobile Registration Check-In Test Steps:

  • Go to the Event Manager App > Registration section > Settings tab.
  • Click on the Test Mobile Check-In button.
  • The Mobile Check-In Test dialog will be displayed:
  • On any mobile device that you wish to test, launch any of the supported Mobile Scanning Apps and scan the QR Code that is displayed.
  • ClearEvent's Mobile Check-In App will launch once the test QR Code is scanned. Depending on the state of the system, a verification message will be displayed showing the test results.

Test Mobile Ticket Check-In

Testing Mobile Ticket Check-In for a device will verify that:

  • A supported Mobile Scanning App is installed and functioning.
  • The device can connect and communicate with the ClearEvent platform.
  • The ClearEvent account that was used to sign-in to the Mobile Check-In App on the mobile device has permissions to check-in ticket holders.
  • The system is configured correctly and the Mobile Ticket Check-In setting is enabled in the Event Manager App.

Mobile Ticket Check-In Test Steps:

  • Go to the Event Manager App > Ticket section > Settings tab.
  • Scroll down to the Mobile Check-In Settings area and click on the Test Mobile Check-In button.
  • The Mobile Check-In Test dialog will be displayed:
  • On any mobile device that you wish to test, launch any of the supported Mobile Scanning Apps and scan the QR Code that is displayed.
  • ClearEvent's Mobile Check-In App will launch once the test QR Code is scanned. Depending on the state of the system, a verification message will be displayed showing the test results.
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