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Event Manager: Mobile Check-In
Check-In: Enable Mobile Registration Check-In
Check-In: Enable Mobile Registration Check-In

Learn how to enable Mobile Registration Check-In so that registrants can checked-in using the Mobile Check-In App.

Updated over a week ago

By default, Mobile Registration Check-In is disabled for new events to prevent accidental early check-ins before your event has started. If you plan to check-in registrants using the Mobile Check-In App, you will need to first enable this capability.

Ticket Check-In can be enabled separately from Registration Check-In. If you're looking to enable Mobile Ticket Check-In, please click here.

To Enable Mobile Registration Check-In

  • Go to the Event Manager App > Registration section > Settings tab.

  • Click the Enable Check-In checkbox to allow mobile check-in.

  • Determine how long (in hours) before the registration form's start date a registrant will be allowed to be checked-in. Enter the number of hours in the Early Check-In Window field. By default, once check-in is enabled, a registrant will only be allowed to be checked-in 4 hours before the registration form's start date.

  • If your event spans multiple days, determine if you wish to allow the registrant to be checked-in only once per event, or checked-in once on each day of your event. Enabling the Multi-Day Check-In setting will allow a registrant to be checked-in only once per day of your event.

  • Click Save to save your changes.

Mobile registration will now be enabled and will allow event managers to check-in registrants using the Mobile Check-In App within the admittance window that's specific to the registrant type.

Example of a valid registration check-in message:

Example of an invalid registration check-in message:

What is the Admittance Window?
The Admittance Window is the period of time where a registrant check-in will be allowed. It is based on the Early Check-In Window, and the Event Start / End Dates settings that are configured on a registration form.

The start of the Admittance Window is determined by subtracting the number of hours specified in the Early Check-In Window from the Event Start Date set for the registration form associated with the registrant.

The end of the Admittance Window is the Event End Date.

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