By default, Mobile Registration Check-In is disabled for new events to prevent accidental early check-ins before your event has started. If you plan to check-in registrants using the Mobile Check-In App, you will need to first enable this capability.

Ticket Check-In can be enabled separately from Registration Check-In. If you're looking to enable Mobile Ticket Check-In, please click here.

To Enable Mobile Registration Check-In

  • Go to the Event Manager App > Registration section > Settings tab.
  • Click the Enable Check-In checkbox to allow mobile check-in.
  • Determine how long (in hours) before the registration form's start date a registrant will be allowed to be checked-in. Enter the number of hours in the Early Check-In Window field. By default, once check-in is enabled, a registrant will only be allowed to be checked-in 4 hours before the registration form's start date.
  • If your event spans multiple days, determine if you wish to allow the registrant to be checked-in only once per event, or checked-in once on each day of your event. Enabling the Multi-Day Check-In setting will allow a registrant to be checked-in only once per day of your event.
  • Click Save to save your changes.

Mobile registration will now be enabled and will allow event managers to check-in registrants using the Mobile Check-In App within the admittance window that's specific to the registrant type.

Example of a valid registration check-in message:

Example of an invalid registration check-in message:

What is the Admittance Window?
The Admittance Window is the period of time where a registrant check-in will be allowed. It is based on the Early Check-In Window, and the Event Start / End Dates settings that are configured on a registration form.

The start of the Admittance Window is determined by subtracting the number of hours specified in the Early Check-In Window from the Event Start Date set for the registration form associated with the registrant.

The end of the Admittance Window is the Event End Date.

Did this answer your question?