Setting up self-serve kiosks for on-site ticket and registration sales is very easy and quick with ClearEvent.

Kiosk Mode is most useful when you want to:

  1. Close online registration & ticket sales and only offer on-site registration & ticket sales.
  2. Have attendees use on-site kiosks (e.g. tablets, computer stations, etc.) to purchase tickets or register for your event.
  3. Only offer certain tickets or registration forms for on-site purchase.

How does it work?

When Kiosk Mode is enabled for your Event Portal App, only tickets & registration forms that you specifically enable to be shown for Kiosk Mode will be displayed on your Event Portal App

There are two important steps in this process

  1. Set up tablets or laptops as kiosks at your event.
  2. Apply Kiosk mode to each ticket and form you wish to offer on your Kiosks. (see below)

How To Set up a Kiosk

Kiosk Mode must be enabled on each device & web browser combination that you plan on using as an on-site ticket sales or registration kiosk. Whichever device you choose, we recommend using the Google Chrome web browser.

You should perform the following steps on each device you want to put into Kiosk Mode:

  • First, secure your device by reading the section below titled "Device Security & Privacy".
  • Open a new web browser tab (do not use private browsing mode) and go to the Event Manager App for your event and go to the Event Setup > General tab.
  • Ensure your Event Portal is Open.
  • Ensure that the Kiosk Mode setting is checked and click the Launch Event Portal in Kiosk Mode button. 
  • You will be signed out and the Event Portal App will load in Kiosk Mode and will display a blue "Kiosk Mode" badge in the menu bar. This badge indicates that the Event Portal App is now in Kiosk Mode and that only Tickets & Registration Forms that have been enabled for Kiosk Mode will be shown.

  • To open the Event Portal App in full screen mode, press F11 on your desktop browser. This will hide the address bar and other on-screen distractions. You may exit full screen mode by pressing the Esc key.
  • If using Google Chrome on an iOS device, bookmark the page that's currently loaded so that we can directly return to it later.
  • In Google Chrome on an Android device, click "Add to Home screen" from the browser menu to add the current page to your home screen. 

Additional Kiosk Mode Behaviors

When Kiosk Mode is enabled, you will observe some additional changes in the behavior of the system:

  • Some features of the Event Portal will be hidden. This includes all Home screen buttons with the exception of the Tickets and Register buttons, and the Event Portal footer section.
  • The social sharing buttons that are normally displayed on the order confirmation step of the ticket or registration checkout process will not be displayed.
  • Once a ticket order or registration is successfully received, after 90 seconds the confirmation screen message will be reset, and the ticket ordering or registration process will restart. This ensures no personal information like the attendees email address and Reference # are not left on the screen. A "Start Over"  button will be displayed on the confirmation page to enable the next guest to quickly start over.
  • If a ticket or registration form is marked as Private, it will not be visible by default when Kiosk Mode is enabled. You should make any Kiosk Mode tickets or registration forms Public before enabling Kiosk Mode.

How To Disable Kiosk Mode

Kiosk Mode must be disabled on each device/web browser combination that you have set up. You should perform the following steps on each device you want to disable Kiosk Mode on:

  1. Open a web browser and go to the Event Manager App for your event and go to the Event Setup > General tab.
  2. Ensure that the Kiosk Mode setting is unchecked. This will disable Kiosk Mode.

How to Show A Ticket on your  Kiosk

  1. Open the Event Manager App > Tickets section > Tickets tab > Edit a ticket > Publish tab.
  2. Enable the Kiosk Mode checkbox. Once enabled, the ticket will only be visible when Kiosk Mode is enabled for your Event Portal App

How To Show A Form on your Kiosk

  1. Open the Event Manager App > Forms section > Edit a form > Publish tab.
  2. Enable the Kiosk Mode checkbox. Once enabled, the form will only be visible when Kiosk Mode is enabled for your Event Portal App

Device Security & Privacy

Kiosk Mode enables a single device to be used by many guests to register and buy tickets for your event. To ensure personal information entered by your guests is protected, you must manually configure additional browser privacy settings.

ClearEvent recommends using a device with the Google Chrome web browser installed for Kiosk Mode. The following steps outline the required configuration changes that must be made prior to using any device in Kiosk Mode:

  • Open the latest version of Google Chrome on the device.
  • Ensure you are signed out of Chrome. 
  • Clear all browsing data (learn more).
  • Click on the user icon in the top-right menu. You'll see three options in the drop-down (Passwords, Payment methods, and Addresses and more). You'll modify these settings next.
  • Click Passwords from the drop-down menu and turn off Offer to save passwords and Auto Sign-in.
  • Go back and select Payment methods from the drop-down menu and turn off Save and fill payment methods.
  • Go back and select Addresses and more from the drop-down menu and turn off Save and fill addresses.

When you are no longer using the device for Kiosk Mode, you'll most likely wish to restore these settings to their original values.

How To Lock Down A Kiosk Device

If your event uses tablets as kiosks to assist with on-site ticket sales or registration, you'll want to lock the device down for both security reasons and to prevent users from accidentally wandering away from your tickets or registration checkout. 

Whenever possible, use dedicated devices that do not contain any personal or sensitive data. Also, always clear the browser cache, browser history, cookies and local data before using any device as a kiosk.

You'll want to physically secure and protect any devices that you'll be using as kiosks. This include locking the devices to a table, and protecting the screens with protective covers. You can purchase many locking device stands for your specific device by searching for "{device name} locking stand".

Additionally, most mobile devices offer ways of restricting a user's device access to just one application. Below are some simple approaches you can use to secure your kiosk devices:

iPad / iPhone

For both iPad and iPhones, you can use Apple's Guided Access feature to limit a users access to only a mobile Google Chrome web browser. Guided Access will also silence incoming alerts from other apps. The following steps assume you will use the Google Chrome web browser on an iOS device.

To do this:

  1. On your iOS device, go to Settings > Display & Brightness > Auto-Lock and set it to Never.
  2. Once you have enabled Kiosk Mode for your event, open Google Chrome and use the bookmark or home screen shortcut that you saved earlier to return to your Event Portal App. 
  3. Follow the steps outlined here to learn how to enable Guided Access on your iOS device.

Alternately, consider enabling Single App Mode. However, this approach requires you to have access to a Mac and to use Apple Configurator to set this up.

Android

For most Android 9.0+ devices, use the Screen Pinning (a.k.a. Pin a Window) feature to lock down access to only your Event Portal. Screen Access will also silence incoming alerts from other apps. 

To do this:

  1. On your Android device, go to Settings > Display > Screen timeout and enable Keep screen turned on. Please note that some Android device may not allow the screen to be kept turned on.
  2. In the Google Chrome mobile web browser on Android devices (do not use Incognito mode), open your Event Portal and then click "Add to Home screen" from the browser menu. 
  3. Close the web browser.
  4. Using the new link you added to your Home screen, launch the Event Portal. Chrome will load the Event Portal and will disable the browser address bar.
  5. Follow the steps outlined here to learn how to enable Screen Pinning, pin a screen and unpin a screen. For Samsung devices click here.

Kiosk Mode Best Practices

  • Carefully read the Device Security & Privacy section above and ensure your device is properly configured to prevent privacy issues when in Kiosk Mode.
  • Prepare you kiosk devices well in advance and test to ensure they are working prior to going on-site. 
  • Ensure that the devices display is set to never timeout.
  • Bookmark your Event Portal App and set it as your Home Page so it loads automatically when you open your web browser on your kiosk device. If supported, also pin your Event Portal App link to your device's home screen.
  • Once you have enabled Kiosk Mode on a device, make sure to always sign out of the web browser. When using a device as a kiosk, you should always sign out of all applications. 
  • When configuring tickets and registration forms to only be visible in Kiosk Mode, we recommend making sure the ticket is a Public ticket. Private tickets will still remain hidden when Kiosk Mode is enabled.
  • Configure each device to always stay signed in and prevent it from locking and not being available to take registrations.
  • Close any open application or web browsers prior to launching the Event Portal App in Kiosk. It's best to only have a single web browser open.
  • On desktop web browsers, once you launch the Event Portal App in Kiosk Mode, you can press F11 to put the web browser in full screen mode to eliminate any additional onscreen distractions.
  • In your web browser on your kiosk device, bookmark the Event Portal App so it's easy to return if somehow an attendee manages to wander away from the app.
  • Regularly review and monitor your kiosk devices to ensure they're ready to accept the next attendee.

Private Browsing (Incognito Mode) Compatibility

Kiosk Mode is not compatible with Private Browsing mode. 

When using Kiosk Mode, please ensure that you have not opened ClearEvent in a mobile web browser with Private Browsing mode (a.k.a. Incognito mode) enabled.

Getting Help

If you have questions about setting up kiosk mode, please reach out to ClearEvent Support and we'd be happy to help. 

Did this answer your question?