ClearEvent provides an extremely convenient and easy way for your event to accept payments from your participants, in three modes:

This support article covers the following topics:

  • Overview - Accept Fees & Online Payments from your participants.
  • Set up and connect your Stripe account
  • Add Fees to your registration forms.
  • Accepting registration payments
  • Transferring money from Stripe to your event bank account.
  • Process a refund.
  • Payment processing fees.

Overview

Accepting Online payments is easy with ClearEvent. The following image shows how it works.

Here's what happens when a participant signs up using a registration form that has been configured to charge a fee using the Online payment mode:

  1. Your participants register with your event using registration forms you create in ClearEvent's Event Manager App.
  2. Payments to your event are processed by Stripe and deposited into your Stripe account.
  3. Money is transferred from your Stripe account into your event's bank account on a 2 — 7 day rolling basis.
  4. Your event Budget is automatically updated.
  5. The Dashboard section lets you know how your event is doing.

What will I need to setup my Stripe Account?

You'll first need a Bank Account in the any currency.   ClearEvent and Stripe can accommodate using a Bank Account with a different Currency than the Event.  In this case, an transactions generated within the app will be processed in the currency of the event.   Those funds will be converted to the currency of the Stripe account.  Note: currency conversion rates are determined on a daily basis by the financial institution. 

Note: you do not need a Stripe Account to accept Manual Payments. 

To receive transfers into your Bank Account from Stripe, you’ll need to provide Stripe with bank account details so they know where to send your funds. The type of information required for a successful transfer depends on where your bank is based.

United States:

  • Routing Number (e.g. "111000000")
  • Account Number (Format varies by bank)

Canada: 

  • Transit Number (e.g. "12345")
  • Institution Number (e.g. "987")
  • Account Number (Format varies by bank)

How do I connect a Stripe account?

If you don't already have one, go to the Event Manager App > Payments section and connect your Stripe account to your event.
 

How do I charge registrants a fee to attend my event?

Once Payments are set up, you can go to the Event Manager App > Forms section to add new Registration Forms that will accept payments from participants like competitors, vendors, sponsors, VIPs and more! 

To accept Online Payments, you need to set the Payment Mode to Online, when you add new fees to any of your Forms, ClearEvent creates a corresponding Smart Budget Line Item in your event Budget. When you receive payments, ClearEvent automatically updates your budget for you!

Don't forget to create promo codes to enhance sales by offering a discount to the participant. See what you can do here.

When do I get paid?

When Payments are made by your participants, the net funds are transferred directly to your Stripe account. 

To save time and effort, your funds will be automatically transferred to your bank account on a 2— 7 day rolling basis. 

For example, “2— 7 day rolling basis” would mean that charges processed on March 1st would be grouped together and deposited in your account on March 8th, and “Weekly (Monday) — 2 business day rolling basis” would mean that charges processed before a given Thursday will be grouped together and deposited in your account on the following Monday.

Configuring payment transfer schedules

From your Stripe dashboard, you can configure your transfer schedule to simplify your accounting. Stripe currently offers the option for funds to be transferred daily, weekly (on a custom day of the week), or monthly (on a custom day of the month).

You can see all transfers Stripe attempts to your bank account on your Stripe dashboard

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