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Event Manager: Tickets
Tickets: Manage Ticket Orders
Tickets: Manage Ticket Orders

Learn how to manage ticket orders.

Updated over a week ago

Ticket Orders are used to track the tickets purchased by a Ticket Buyer. You can manage the status of a Ticket Order, issue refunds, and more.

How to manage Ticket Orders

To review your ticket orders:

  1. Go to the Event Manager App > Tickets section > Ticket Orders tab.

    Manage ticket orders
  2. Adjust the filters, sort order, or search for the Ticket Order you wish to manage.

How to view Ticker Order details

To see the details of a specific Ticket Order:

  1. From the Ticket Orders tab, select a specific Ticket Order.

  2. Click the Edit (pencil) button to edit the Ticket Order.

  3. The Ticket Order details view will be displayed:

    The Ticket Order details view shows:

  1. All charges and fees related to the Ticket Order. 

  2. A ticket download link that will download a PDF file of the ticket order (if a change has been made since time of purchase, it will download with the new information).

  3. A Print button allows for you to print a ticket order for an attendee.

  4. A Resend button allows you to resend a ticket order by email. This is useful if you have made changes to the ticket holder names or changed the attendee's email address.

  5. Office use-only notes (not visible to the Ticket Buyer or Ticket Holders).

  6. An Issue Refund button to refund a full or partial ticket purchase.

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